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Manager, Instructional Design

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L. 


Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.  

As part of the Learning Services team, the Manager, Instructional Design helps oversee the delivery of engaging, quality, interactive learning solutions that help our clients transform learning at their institution. The Manager, Instructional Design is responsible for continuing to grow and develop a team of passionate, creative teaching and learning professionals. This position is people-oriented and focused on helping build a growing line of business while bringing inspiration and fun every day.

Major Responsibilities: 

  • People Leadership and Performance 
  • Managing and leading a team of instructional designers and related learning roles, as applicable 
  • Champion of a high performing culture 
  • Connecting the team’s day to day accountabilities to D2L’s mission by setting clear objectives and performance expectations with team members 
  • Provide coaching, regular feedback, career path development, growth opportunities, and create a collaborative and open environment 
  • Collaboration with cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams 
  • Support vision, planning and defining team objectives, and leading execution of objectives 
  • Working with peers and leaders to drive productivity, efficiency, and hold team accountable for high quality outcomes 
  • Play key role with interviewing, hiring and onboarding new team members 
  • Produce and actively participate in knowledge sharing as well as professional development initiatives 
  • Clients and Projects 
    • Build a team that is client focused  
    • Support project management efforts, as needed  
    • Assist with guiding clients through their journey in online education and recommend where our teams can help 
    • Build and maintain positive relationships and encourage open dialogue and feedback with clients 


  • Departmental and Revenue 
    • Focused on delivering business results 
    • Responsible for supporting the management, planning, and reporting on projects and business metrics for the team, including financial, customer satisfaction, and projects success 
    • Provide support to the presales and sales teams with opportunities and related RFPs. 


  • Solutions & Offerings
    • Drive innovation and continual improvement within the department
    • Work with the Learning Services teams to create new solution offerings based on feedback from the team and clients
    • Proactively look for opportunities to grow the business and provide value to existing clients and prospects through new and improved capabilities and practices across the team


  • Leadership Skills: The ability to lead and inspire a team of professionals, providing guidance, support, and motivation to achieve organizational goals. 
  • Project Management: Strong project management skills to oversee multiple projects, allocate resources, and ensure projects are delivered on time and within budget. 
  • Communication Skills: Excellent verbal and written communication skills to interact with clients, team members, and senior management effectively. 
  • Negotiation Skills: The capacity to negotiate contracts, service agreements, and scope of work with clients and vendors. 
  • Conflict Resolution: Resolving conflicts and managing difficult situations that may arise during client engagements or within the team. 
  • Change Management: Effectively managing and leading teams through periods of change or organizational growth. 
  • Technical Expertise: A solid understanding of the company’s market, services, and technology. 
  • Data Analysis: Utilizing data and analytics to make informed decisions, assess project performance, and identify areas for improvement. 


  • Strategic Planning: Developing and executing strategic plans for the department, aligning with overall company objectives. 
  • Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. 
  • Team Development: Mentoring and developing team members, fostering a culture of continuous learning and professional growth. 
  • Financial Management: Budgeting and financial oversight of the professional services department, monitoring expenses and revenue to achieve profitability. 
  • Problem-Solving: The ability to analyze complex issues and provide effective solutions to challenges that may arise during project delivery. 
  • Business Acumen: Identifying opportunities for business growth, working with sales teams to develop proposals, and contributing to the expansion of the client base. 
  • Industry Knowledge: In-depth knowledge of the industry, market trends, and best practices in professional services. 
  • Customer Focus: Putting the client’s needs first and ensuring that all services provided align with the client’s goals and expectations. 
  • Team Collaboration: Encouraging collaboration and cross-functional teamwork among different departments within the organization. 
  • Quality Assurance: Ensuring the quality of service delivery and adherence to established standards and best practices. 


  • 5+ years’ relevant experience in a creative, client facing environment 
  • 3+ years’ management experience working with creative design and development teams  
  • Client facing project management experience is considered an asset. 
  • Experience working efficiently and effectively under pressure managing high volumes of work within a deadline driven environment 

D2L Leadership Competencies  

  • Leads by Example with personal and professional integrity, high accountability and say/do ratio   
  • Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.  
  • Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.   
  • Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.   
  • Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.  
  • Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills. 

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range
$81,750$106,250 CAD


Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

Disclaimer and Consent:

By clicking on the “Submit Application” button above, you acknowledge, agree and/or provide your explicit consent for the D2L family of companies

The D2L family of companies and its vendors, partners, and third parties and their systems may be located in jurisdictions different from your jurisdiction of residence.

For more information on how the D2L family of companies protects your privacy, please review D2L’s Privacy Statement.

To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any D2L employee, or to other Desire2Learn e-mail addresses. D2L will not pay any fees related to unsolicited resumes.