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D2L Product Support

Have questions? We’re here to help!

Whether you are a learner, instructor, or administrator, use our resources below to quickly find answers to your questions. Or use our intelligent chatbot can help you source the correct information and help you find the answers you are looking for. We’re here to support you 24/7.

Places to find help


The Brightspace Community site is the primary destination for clients, partners, users and developers to find product information, release notes, and documentation, and share your knowledge and resources, and connect with other users through member forums.

Visit the Community

Video Tutorials

Access to hundreds of video tutorials designed to help administrators, instructors, and learners get the most out of Brightspace products and features.

Watch the videos

Technical Documentation

Step-by-step and conceptual information for D2L products and resources such as microservices information, platform requirements, accessibility documentation, and Semester Start FAQs can be found at Brightspace Help. Links to downloadable guides that can be personalized to meet your needs are also available from the Brightspace guides section.

Watch Brightspace Help

Twitter @Brightspacehelp

Have a Brightspace question, and not sure where to go for help? Follow @BrightspaceHelp to get connected to resources, blogs, webinars and more in our Brightspace Community.

Visit Twitter

Still Need Support?

Please connect with your internal IT department or online learning administrator for further assistance. To find product information, release notes, and documentation, and connect with other users, visit The Brightspace Community.