We use a continuous delivery model for updates – similar to Netflix, Google, or other technology you use every day. No more worrying about versions, upgrades, or migrations. We even help you with free online videos to help your users understand what is coming before the new features roll out. This helps us guarantee that educators and learners can access the newest features as soon as they’re available, without interruption.
Brightspace is built on the most modern software architecture in our industry. Microservices-based architecture makes the system faster, flexible, and scalable. This resilient and scalable approach is more flexible to be used across more potential services, APIs, or end-user devices like desktops, mobile devices, wearables, or whatever you want to connect next.
We guarantee 99.9% global uptime, and we have a historical track record of exceeding that. Our 24×7 NOC team works to ensure the system is available when users depend on it the most – even at peak times like semester start or employee onboarding. Our system supported more than a billion logins in 2016 and 2017.
We have a proven security track record. We don’t outsource our security certifications. We’re the only major LMS provider with an ISO 27001 certification; that means in addition to certifying our products, we’re certifying our people and processes too. We’ve implemented rigorous measures for customers to ensure their data remains secure and protected, including 3rd party audits each year against four global standards, and we’re continually improving our security.
We use AWS as our primary strategic cloud infrastructure provider. Their proven track record as a leading Infrastructure as a Service (IaaS) provider makes it possible to offer more of our services in-region globally.