Tap Into Brightspace Expertise
Here to Help, Every Step of the Way
Whether you are looking to solve a specific problem, or partner long-term to achieve strategical goals, we have a solution to fit your needs. Our Optimization Services teams are designed to help you move faster and deliver meaningful results. Together, you can:
Leverage Industry and LMS Administration Experience
Lean On In-House Professionals
Utilize Innovations and Best Practices
What We Bring to The Table
Backed by 25 years of experience, D2L’s expert teams can collaborate with yours or take the lead to handle all the heavy lifting for you
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Technical Guidance
Achieve your goals faster with a technical Brightspace expert by your side. We work to understand your unique processes and goals, providing ongoing guidance with technical projects, platform updates and enhancements to ensure the day-today operations of the LMS run smoothly.
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Administration Support
Whether you are looking for someone to support your organizations LMS administration, or a full-time resource, we have you covered. We will address day-to-day administration tasks and provide consulting to optimize your platform so you can focus on your strategic goals.
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Data Analysis and Reporting
Make informed decisions and move forward with confidence. Our skilled analysts are experts in collecting, interpreting and translating data, and will help you turn your learning analytics into actionable insights and drive strategic outcomes.
Find the Solution That Fits Your World
Explore offerings created specifically for you.
Recognized for World-Class Service
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94.9%
TAM Customer Satisfaction Score (2024)
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96.6%
LAM Customer Satisfaction Score (2024)
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91.2%
Learning Analytics Customer Satisfaction Score (2024)
What People Are Saying
Frequently Asked Questions
Can you administer Brightspace on our behalf?
Yes, our Learning Administration Managers (LAMs) are an extension of your team. Throughout your journey, we’ll partner with you to manage your day-to-day administration of Brightspace and Course Merchant, so you can get the most out of your learning environment. You will work with a D2L–trained expert who has an extensive understanding of your organization to accomplish more in less time.
What are some examples of technical account management tasks?
Your Technical Account Manager (TAM) is a named resource who understands your business processes and goals. They provide ongoing guidance on technical project, platform updates and enhancements and help with D2L Brightspace’s day-to-day operations. Some of the key tasks they support include:
- meetings and case reviews
- incident reporting
- reporting
- service impacting events
- product consultation
- external learning tool guidance
- hotfix notification overview
- technology updates
- product feature discovery
- refresh support
- partner technology
How can you help with personalized Brightspace data analysis?
D2L Learning Analysts are focused on helping customers gather and analyze data for your organization and use case. They help transform data into actionable insights so your team can optimize the learning experience. Our team becomes an extension of yours, providing ongoing support needed when it comes to personalized data.
Get the Best Return
Brightspace is an investment. Let’s make sure you get the most out of it.
Working with our LAM has been great. He is knowledgable and goes above and beyond to support us. We are not a typical use case of D2L, but he goes the extra mile to understand our organization’s goals, and how he can best support those.Kendall SweeneyDirector of ImpactMove This World