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  • 12 Hours
    reduced course administration prior to next term down from three days
    McKendree University Logo
  • 28%
    decrease in overall incident reports for schools that adopt Move This World for Social Emotional Learning
  • 99%
    positive feedback from D2L Brightspace users
    New Leaders logo

Here to Help, Every Step of the Way

Whether you are looking to solve a specific problem, or partner long-term to achieve strategical goals, we have a solution to fit your needs. Our Optimization Services teams are designed to help you move faster and deliver meaningful results. Together, you can:

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Tap Into Brightspace Expertise

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Leverage Industry and LMS Administration Experience

Lean On In-House Professionals

Utilize Innovations 
and Best Practices

What We Bring to The Table

Backed by 25 years of experience, D2L’s expert teams can collaborate with yours or take the lead to handle all the heavy lifting for you

  • Technical Guidance

    Achieve your goals faster with a technical Brightspace expert by your side. We work to understand your unique processes and goals, providing ongoing guidance with technical projects, platform updates and enhancements to ensure the day-today operations of the LMS run smoothly.

  • Administration Support

    Whether you are looking for someone to support your organizations LMS administration, or a full-time resource, we have you covered. We will address day-to-day administration tasks and provide consulting to optimize your platform so you can focus on your strategic goals.

  • Data Analysis and Reporting

    Make informed decisions and move forward with confidence. Our skilled analysts are experts in collecting, interpreting and translating data, and will help you turn your learning analytics into actionable insights and drive strategic outcomes.

Find the Solution That Fits Your World

Explore offerings created specifically for you.

Administrators

Leadership

Administrators

Do More with An Extra Set of Hands

Get expert guidance and free up internal resources with a learning environment that is optimized for high performance

  • Work directly with a D2L advocate who will ensure your needs are prioritized
  • Receive guidance with projects, platform updates and enhancements to ensure your learning environment is always optimized for high performance
  • Delegate some or all the administration of Brightspace to a D2L expert and free up internal resources.
  • Demonstrate your impact by building reports and visualizations with our guidance, or we can build them for you.

Leadership

Build Strategy and Execute

Achieve your goals faster with personalized ongoing support from a Brightspace expert who knows your  business as well as you do.

  • Optimize Brightspace for your organization and get supported with platform configuration and management.
  • Utilize D2L’s administration expertise to free up internal resources.
  • Plan and develop an effective analytics strategy tailored to your needs.
  • Propel your organization forward and learn how to use data to optimize the learning experience.

Recognized for World-Class Service

  • 94.9%

    TAM Customer Satisfaction Score (2024)

  • 96.6%

    LAM Customer Satisfaction Score (2024)

  • 91.2%

    Learning Analytics Customer Satisfaction Score (2024)

What People Are Saying

My TAM has become a very good partner, and I appreciate his honesty and candor. He is easy to talk to even if we are having a difficult conversation, and he understands our business needs.
John Bellavance Manager, Learning Technology & Quality at Harvard Business Publishing, Harvard Business Publishing
John Bellavance
Our TAM has been exemplary, taking the lead on major product offering fro the American Nurses Association to ensure flawless delivery of the educational product. He is greatly appreciated by ANA.
Don Griesheimer Senior Education Technology Design Coordinator, American Nurses Association
Don Greisheimer

Frequently Asked Questions

Can you administer Brightspace on our behalf?

Yes, our Learning Administration Managers (LAMs) are an extension of your team. Throughout your journey, we’ll partner with you to manage your day-to-day administration of Brightspace and Course Merchant, so you can get the most out of your learning environment. You will work with a D2L–trained expert who has an extensive understanding of your organization to accomplish more in less time.

What are some examples of technical account management tasks?

Your Technical Account Manager (TAM) is a named resource who understands your business processes and goals. They provide ongoing guidance on technical project, platform updates and enhancements and help with D2L Brightspace’s day-to-day operations. Some of the key tasks they support include:

  • meetings and case reviews
  • incident reporting
  • reporting
  • service impacting events
  • product consultation
  • external learning tool guidance
  • hotfix notification overview
  • technology updates
  • product feature discovery
  • refresh support
  • partner technology

How can you help with personalized Brightspace data analysis?

D2L Learning Analysts are focused on helping customers gather and analyze data for your organization and use case. They help transform data into actionable insights so your team can optimize the learning experience. Our team becomes an extension of yours, providing ongoing support needed when it comes to personalized data.

Related Resources

Get the Best Return

Brightspace is an investment. Let’s make sure you get the most out of it.

Let’s Talk
Presenter Kendall Sweeney Working with our LAM has been great. He is knowledgable and goes above and beyond to support us. We are not a typical use case of D2L, but he goes the extra mile to understand our organization’s goals, and how he can best support those. Kendall SweeneyDirector of ImpactMove This World