Drive efficiency, foster growth and elevate Brightspace to its full potential with D2L’s expert support. From technical guidance to LMS administration and learning analytics, we’re here to help you achieve your goals with ease and confidence.
Whether you are looking to solve a specific problem, or partner long-term to achieve strategical goals, we have a solution to fit your needs. Our Optimisation Services teams are designed to help you move faster and deliver meaningful results. Together, you can:
Tap Into Brightspace expertise
Leverage industry and LMS administration experience
Lean on in-house professionals
Utilise innovations and best practices
What we bring to the table
Backed by 25 years of experience, D2L’s expert teams can collaborate with yours or take the lead to handle all the heavy lifting for you
Technical guidance
Achieve your goals faster with a technical Brightspace expert by your side. We work to understand your unique processes and goals, providing ongoing guidance with technical projects, platform updates and enhancements to ensure the day-today operations of the LMS run smoothly.
Administration support
Whether you are looking for someone to support your organisations LMS administration, or a full-time resource, we have you covered. We will address day-to-day administration tasks and provide consulting to optimise your platform so you can focus on your strategic goals.
Data analysis and reporting
Make informed decisions and move forward with confidence. Our skilled analysts are experts in collecting, interpreting and translating data, and will help you turn your learning analytics into actionable insights and drive strategic outcomes.
Find the solution that fits your world
Explore offerings created specifically for you.
Administrators
Administrators
Leadership
Leadership
Administrators
Do more with an extra set of hands
Get expert guidance and free up internal resources with a learning environment that is optimised for high performance
Work directly with a D2L advocate who will ensure your needs are prioritised
Receive guidance with projects, platform updates and enhancements to ensure your learning environment is always optimised for high performance
Delegate some or all the administration of Brightspace to a D2L expert and free up internal resources.
Demonstrate your impact by building reports and visualisations with our guidance, or we can build them for you.
Leadership
Build strategy and execute
Achieve your goals faster with personalised ongoing support from a Brightspace expert who knows your business as well as you do.
Optimise Brightspace for your organisation and get supported with platform configuration and management.
Utilise D2L’s administration expertise to free up internal resources.
Plan and develop an effective analytics strategy tailored to your needs.
Propel your organisation forward and learn how to use data to optimise the learning experience.
We had a goal to support students and their engagement at a Programme level, with a vision to provide academic advisors real time data. The experience with Learning and Creative Services with Data Solutions Consulting allowed us to take what we created, remove manual processes, and formalised it. We were able to create the reports in a scalable way across the University, and provide support to a broader amount of students than before.
John Wyatt Project Manager, University of Dublin School of Veterinary Medicine
The Brightspace team is so amazing, we often feel that they’re with us. It wasn’t a small feat to onboard over 8,000 users in four months. We would call them any time of the day and they would be on the platform immediately to sort out any problem. We never had to wait, even an hour, it was minutes, and the service was delivered. The experience was wonderful.
Leela Moodley Head, Capital Foundation Trust
Much of our content is very technical, so it can be heavy going for learners. D2L made it much more interactive, more appealing and more professional-looking.
Sophie Webber Head of Training and Events, GAFTA
Frequently asked questions
Can you administer Brightspace on our behalf?
Yes, our Learning Administration Managers (LAMs) are an extension of your team. Throughout your journey, we’ll partner with you to manage your day-to-day administration of Brightspace and Course Merchant, so you can get the most out of your learning environment. You will work with a D2L–trained expert who has an extensive understanding of your organisation to accomplish more in less time.
What are some examples of technical account management tasks?
Your Technical Account Manager (TAM) is a named resource who understands your business processes and goals. They provide ongoing guidance on technical project, platform updates and enhancements and help with D2L Brightspace’s day-to-day operations. Some of the key tasks they support include:
meetings and case reviews
incident reporting
reporting
service impacting events
product consultation
external learning tool guidance
hotfix notification overview
technology updates
product feature discovery
refresh support
partner technology
How can you help with personalised Brightspace data analysis?
D2L Learning Analysts are focused on helping customers gather and analyse data for your organisation and use case. They help transform data into actionable insights so your team can optimise the learning experience. Our team becomes an extension of yours, providing ongoing support needed when it comes to personalised data.
We tested three different VLEs out with academic staff, with students and with the people doing the technical administration behind the scenes, and Brightspace just came out on top.Sue FolleyAcademic Development AdvisorUniversity of Huddersfield
We tested three different VLEs out with academic staff, with students and with the people doing the technical administration behind the scenes, and Brightspace just came out on top.Sue FolleyAcademic Development AdvisorUniversity of Huddersfield