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Customer Support Services

Accomplish Your Goals with Intuitive and Personalized Support

Ensure your success continues with a partner and support team that helps you stay on track every step of the way.

Get the Most Out of

D2L Brightspace

From the first step in your D2L journey, our customer success and support teams jump in to help you reach your goals. Your priorities become our priorities: We work as an extension of your team, safeguarding you from roadblocks and barriers.

Customer Success

Administrator Support

  • Advance your learning goals fasters with personalized help for your admins.
  • Get technical issues resolved quickly with a support team that’s up to date on Brightspace.
  • Boost your organization’s productivity with insights from your support data.
  • Get 24/7 environment monitoring to ensure all users get the help they need when they need it.
Customer Support

End User Support

  • Add flexibility and accessibility to your support offerings with real-time, around-the-clock help in multiple languages.
  • Optimize the support experience by regularly reviewing case trends.
  • Increase user adoption and engagement by reducing support wait times and offering a customized self-serve help portal.
  • Embed an AI-powered contextual help tool within Brightspace to provide personalized help to every user.

We work directly with D2L support. If we don’t have an answer for something quickly, they’ll find out, they’ll reach out to other teams. That’s one of the things I like is most is that D2L employees treat you like you’re part of their team, not the other way around.

– Angelia Huggins, Managing Director, WebMBA

If I had to describe D2L support in one word, I’d have to say ‘responsive.’ We’ve implemented a number of D2L products and they’ve been exceptionally responsive to everything we’ve needed.

– Elizabeth Pearsall, Assistant Provost, Teaching & Learning, The American College of Financial Services

Hear What Our Customers Have to Say

Any time that we raise an issue, we know that our D2L contacts will either solve it or escalate to ensure we receive a quick fix. The quality of support has been fantastic; we could easily have been overwhelmed as such a small team, but we never feel alone with the D2L support team on our side. Vanessa Cox Director of Online Learning, University of Dallas
The D2L support team is awesome to work with. They listen to your issues and solve them to the best of their ability. Jonathan Sorrenti IT Leadership/Education Technology Systems Manager, Midlands Technical College
I have had a good experience. Requests are answered promptly and they [D2L] follow up to make sure issues are resolved, helping us keep the LMS highly functional. Alexander Rocca IT Support Technician, Burman University
We’re really pleased with D2L and especially our Customer Success Manager. D2L understands K-12 and how to contribute things in a way that supports our faculty and students. Matt Waymack Director of eClass Development, Gwinnett County Public Schools
We were impressed with D2L from the get-go. Their team genuinely cares about customer success; they were eager to get our input and grow the product to fit our needs. Mark Becker Middle School/High School Principal, Necedah Schools

Let’s Accomplish Your Goals Together

We’re ready to help you reach your learning goals with our services and support.