Desktop Support Technician Job in Kitchener, Ontario | Careers at D2L
IE Not suppported

Sorry, but Internet Explorer is no longer supported.

For the best D2L.com experience, it's important to use a modern browser.

To view the D2L.com website, please download another browser such as Google Chrome or Mozilla Firefox.

  • Kitchener, Ontario
  • Full-time
  • Information Technology

Desktop Support Technician

  • Reference #: 2966976

The IT Support Technician is the point of contact for D2L users with requests relating to the use of computer hardware and software. You are responsible for providing technical support to local and remote employees with issues relating to hardware failures and replacements as well as software support such as Microsoft Window, macOS, Office application suite, and mobile devices. You will respond to and track issues within the ticketing system in a courteous & timely manner, enabling other D2Lers to get back to transforming the way the world learns!

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L’s has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

General Description:

The IT Support Technician is the point of contact for D2L users with requests relating to the use of computer hardware and software. You are responsible for providing technical support to local and remote employees with issues relating to hardware failures and replacements as well as software support such as Microsoft Window, macOS, Office application suite, and mobile devices. You will respond to and track issues within the ticketing system in a courteous & timely manner, enabling other D2Lers to get back to transforming the way the world learns!

HOW WILL I MAKE AN IMPACT?

  • End-user incidents and problem management
  • Install and supports PC/MAC hardware and software
  • Support mobile devices
  • Support peripheral hardware (including printers)
  • Support meeting room systems (Zoom)
  • Demonstrate excellent written communication skills
  • Asset tracking (computers, mobile devices, etc.)
  • After hours on-call support is required
  • A/V support for company events is required

WHAT YOU'LL BRING TO THE ROLE

  • Understanding Desktop administration/support experience in a Windows environment
  • Understanding Active Directory domain with local, and remote users/offices
  • Understanding Windows or Apple laptops; hardware, software
  • Understanding both Android and iOS mobile devices
  • Understanding of MDM (inTune, Jamf)
  • Understanding Microsoft Office products

ADDITIONAL ASSETS

  • Ability to prioritize tasks without losing track of the day-to-day operations
  • Able to adapt and learn new technologies
  • A passion for technology and driving change
  • A professional service-oriented approach to support

WORK EXPERIENCE RECOMMENDATIONS

  • More than 2 years of experience in related field

EDUCATION RECOMMENDATIONS

  • University Degree or Technical Diploma or equivalent education
  • Microsoft/AWS Certifications are an asset

WHY WE'RE AWESOME:

  • Flexible work hours
  • Health and wellness programs
  • Collaborative work environment
  • Dog Friendly office
  • Snacks and food trays!
  • Foosball and Ping-Pong tables
  • Showers on site
  • Centrally located in downtown, close to restaurants and pubs, easily accessible by public transit

 

View more opportunities

Share this job

 

Disclaimer and Consent:

By clicking on the “Submit Application” button above, you acknowledge, agree and/or provide your explicit consent for the D2L family of companies

  • to use the information you have provided for the purpose of considering and evaluating you as a candidate for employment with the D2L family of companies;
  • to store your information on their vendor systems;
  • to share your information within the D2L family of companies, their vendors, partners or other third parties for the purpose of processing your employment application; and
  • to use your personal information to contact you in the future for any other suitable employment opportunities;

The D2L family of companies and its vendors, partners, and third parties and their systems may be located in jurisdictions different from your jurisdiction of residence.

For more information on how the D2L family of companies protects your privacy, please review D2L’s Privacy Statement.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any D2L employee, or to other Desire2Learn e-mail addresses. D2L will not pay any fees related to unsolicited resumes.