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Season 1, Episode 5 - The Skill Shift

Using Knowledge Sharing to Future-Proof Your Organization

Guest Mary Bollash, engineering learning and development officer at Carrier Global Corporation, shares how she promotes knowledge sharing to fill forecasted skills gaps and the critical role of implicit, explicit and tacit knowledge in the process.

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Highlights

0:00

Intro

1:15

Challenges of taking over an existing learning program

3:32

Questions to ask to help curate a learning experience

6:50

How to document the knowledge needed for succession planning

10:41

Creating a unique approach to the creation of an L&D framework

13:53

How personalized and human-centered learning makes knowledge sharing less of a process

15:57

Explicit, implicit and tacit knowledge, and how it adapts to change

20:13

Encouraging employees to learn and increasing uptake in programs

23:57

How to manage in-person and online training

24:55

Carrier Engineering University Open House

27:50

The benefits of making learning optional

31:18

Advice for people getting started in trying to formalize knowledge transfer and succession planning

34:24

Trends being seen in adult learning and how it’s changed

Episode Description

This week catch up with our guest Mary Bollash, engineering learning and development officer at Carrier Global Corporation. Mary uses her educational background in adult learning and education to lead knowledge management and transfer activities within the engineering function for Carrier.  

In this episode, Mary shares how Carrier promotes knowledge sharing to fill forecasted skills gaps. She talks about the expert and “nextpert” approach used at Carrier and the critical role of implicit, explicit and tacit knowledge.  

Listen in for Mary’s tips on mandatory learning (spoiler alert—avoid it) and how to help engage adult learners with training and have the knowledge really stick. 

Speakers

A headshot of Mary Bollash

Mary Bollash

Engineering Learning and Development Officer, Carrier Global Corporation Read Mary Bollash's bio
Malika Asthana

Malika Asthana

Senior Manager, strategy and public affairs Read Malika Asthana's bio
Blog post image for Chike Aguh.
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