2014 – 2021 Multi-Year
Accessibility Plan for D2L

Executive Summary

D2L’s Multi-Year Accessibility Plan was prepared in order to comply with the obligations of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This 2014-21 Accessibility Plan outlines the policies and actions that D2L Corporation and its affiliates (“D2L”) will put in place to improve opportunities for people with disabilities.

Statement of Commitment

At D2L we believe that learning technologies should never limit learning opportunities. Our accessibility program is tightly integrated with our research and development lifecycle to ensure our tools are standards compliant and easy for people to navigate and understand using the assistive technologies and devices that support their needs.

D2L is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

D2L is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Policies and Training

D2L will provide training to employees, interns, and other personnel on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and other personnel.

D2L will take the following steps to ensure employees and other personnel are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015:

  • Making available our AODA Customer Service Standard Policy to employees
  • Requiring employees in Ontario to complete our AODA Training Course, which is available on The Academy, D2L’s internal learning resource centre
  • Tracking completion rates and following-up with employees that have not completed the course

D2L will review all policies on an annual basis and incorporate accessibility into them whenever possible. The Multi-Year Accessibility Plan will be reviewed and updated at least once every five years, and as required.

Information and Communications

D2L is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. D2L’s research and development philosophy focuses on developing a common platform and control set for use across our product suite. This common infrastructure enables us to verify and enforce accessibility requirements early in the development phase. It also ensures our development teams take advantage of designs and controls that are researched and tested with accessibility experts and end users.

D2L will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014:

  • Test all web properties and content using accepted industry tools to ensure they meet WCAG 2.0, Level A standards
  • Develop internal processes and policies to ensure all new content and web properties are developed in accordance with AODA

D2L will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:

  • Ensure all channels for accessibility feedback meet WCAG 2.0, Level A and AODA requirements
  • Ensure all requests for accommodation are reviewed and addressed in an appropriate timeframe

D2L will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

  • Accept feedback on any accessibility concerns through a variety of communication mediums including email, in-person, phone, and written letters

D2L will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:

  • Test all web properties and content using accepted industry tools to ensure they meet WCAG 2.0, Level AA standards
  • Develop internal processes and policies to ensure all new content and web properties are developed in accordance with AODA

Employment

D2L is committed to fair and accessible employment practices.

D2L will take the following steps to notify the public and staff that, when requested, we will accommodate people with disabilities during the recruitment process, by January 1, 2016:

  • On the D2L career website and on job postings, specify that accommodations are available for applicants with disabilities
  • Inform applicants selected to participate in the interview process that accommodations are available during the recruitment process upon request
  • When requested, consult with the applicant and implement suitable accommodations

Upon hire, D2L will also ensure these steps are taken to improve accessibility for current employees, by January 1, 2016:

  • Implementing necessary changes to the work environment for employees of D2L
  • Inform all employees of policies in place to support employees with disabilities
  • Provide accessible formats and communication accommodations for employees
  • Provide individualized workplace emergency response information to employees who have a disability
  • Develop individual accommodation plans and return-to-work policies for employees that have been absent due to a disability by following up with employees that are in the process of returning to work to see what accommodations can be made for them
  • Accommodate employees during performance management, career development and redeployment processes

D2L will also take the following steps to prevent and remove other accessibility barriers identified:

  • Seek feedback on accessibility at D2L from clients, guests, employees and other personnel
  • Determine the best action required to help accommodate anyone with a disability visiting our office or using D2L products
  • Implement necessary accommodations and follow-up to ensure the situation has been resolved

For more information and accessible versions of D2L’s Accessibility Plan, please contact:

Natalie Skinner, HR Generalist
Phone: 519-500-8017
Email: HR@D2L.com