Throughout D2L’s 24-year history, we’ve always kept the needs of customers like you at the heart of what we do. This forms the basis of our professional services teams. With the continued goal of better serving you, we’re excited to announce the launch of our new Optimization Services Department. This will bring together three of our impactful services—Learning Analytics (formerly Data Solutions Consulting), Technical Account Management and Learning Administration Management. Together, these teams are ready to deliver best-in-class services.
Introduction to Optimization Services
The goal of our new Optimization Services Department is reflected in the name. Whether that means assisting with your technical, data or administrative requirements, we want to help you get the most out of your investment in D2L Brightspace. Aligning these teams in one department will help us collaborate and improve our training and expertise. This will also put us in a better position to share our thought leadership with customers to help you continue innovating your learning delivery.
A Fresh Perspective on Analytics
Data is an important topic, and how you use it is rapidly evolving. In launching our Learning Analytics team, we wanted to do two things—simplify the services and solutions we offer and align them with what your institution or organization is looking for. We’ll also be expanding our team globally to better reach all our customers.
But for all that’s changed, there are a lot of things that will stay the same. Our reason for being is still to support you in making data-driven decisions through actionable analytics. We can do this by working with you to enable your teams and help them build their skills, or we can provide dashboards and visualizations in Insights Report Builder that offer ongoing insights into performance.
We look forward to partnering with you to help you achieve your analytics goals.
We’re excited to share these updates and more with you and other attendees at Fusion 2023 in Anaheim, California, from July 12–14. You’ll see the Optimization Services Department teams throughout the event: in booths, in breakout sessions and even on the main stage.
Here’s a recap of all the places to find us.
Under the Optimization Services Department, we will have booths for our Technical Account Management, Learning Analytics and Learning Administration Management teams. Come by the Fusion Lounge from 10:15am–5pm on July 13 and 9am–3:20pm on July 14 to chat with an expert.
We want to share our knowledge and expertise with you, and we’ve prepared several breakout presentations to do that. Don’t miss:
- Partnering for Success: The Impact of TAMs in the SUNY Multi-Tenant Environment
- July 13 at 2:20pm
- Presenters: Harry Cargile (State University of New York), Juan Camilo Joly (D2L), Larry Ducey (D2L)
- Harness the Power of Partnership
- July 13 at 3:20pm
- Presenters: Joel Guerin (D2L), Jeff Salin (D2L)
- Decisions, Decisions, Decisions: Leveraging Data to Make Decisions
- July 14 at 9am
- Presenters: Ana Kuronen-Shoemaker (D2L), Megan Eyermann (D2L), Michael Condon (D2L)
- Administrative Excellence: Tips to Optimize Brightspace, from D2L Learning Administration Manager
- July 14 at 10:55am
- Presenters: Christine Kamau (D2L), Janet Wolfe (D2L), Rochelle Hill (D2L)
- Best Practices for Multi-Course Use of the Outcomes/Standards Tool
- July 14 at 1:40pm
- Ana Kuronen-Shoemaker (D2L), Gideon Sears (D2L), Michael Condon (D2L)
The Fusion Main Stage is the place to be. Joel Guerin, senior director, optimization services, will be sharing more information on our teams as part of the Solutions Spotlight.
We’re also happy to meet with customers directly. If you’re interested, you can reach out to your account executive, client sales executive or customer success manager.
We look forward to speaking with you about the Optimization Services Department and the key services we provide through our Technical Account Management, Learning Analytics and Learning Administration Management teams. We’re excited to see everyone at Fusion 2023.
Thomas joined D2L as a Technical Account Manager and now leads our Learning Administration Management team within the Optimization Services department. Outside of work you can find Thomas playing pretty well any sport or walking his two massive Leonberger dogs (think miniature ponies).
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