Clear learning pathways and transparent talent management
Dematic’s new competency-based certification program, powered by the Brightspace platform, was an immediate hit with the company’s learners.
Tim Watts, Software Engineer at Dematic, comments: “Brightspace is a big improvement on our previous system—it’s easier to navigate the exams, and it’s much more streamlined and user-friendly. Certification can feel like a mammoth task when you’re a new engineer and you’re trying to balance your studies with your work. By making the whole experience more approachable, it takes away some of the pressure and helps people perform at their best.”
Kitrek Riese adds: “I’m really pleased that Dematic decided to invest in this type of training program. Without this type of capability, we wouldn’t be able to bring our engineers on board and up to speed in such a consistent and efficient manner.”
In fact, the onboarding experience has significantly improved, and Dematic has found that new employees are able to make a direct impact on projects much sooner than before.
Cara Scott says: “Before we started, one manager shared that it was taking them about 12 months to really feel confident in training an employee to work on projects independently. Soon after we implemented D2L’s Brightspace platform, we got that down to five months, and today it takes about eight weeks.”
This speed of onboarding proved particularly valuable when the COVID-19 crisis hit. With most customer sites closed, Dematic’s recently hired engineers were encouraged to focus on certification; and when sites began to reopen, they were ready to service a huge intake of new orders. As Cara Scott recalls: “One of our senior executives told me a couple of weeks ago that the certification program was a major factor in our ability to handle that sudden peak in demand.”
John Heinel, Vice President, Global Software Solutions at Dematic, shares: “The certification program has been a critical component of both our global software strategy and the way we manage the company. It has really helped us quantify the impacts, so we know very clearly what level of skill and competency we expect engineers to have around the world, in particular teams, on particular projects.”
Today, Dematic can offer its software engineers a practical, rewarding learning path. Going forward, the company has decided to expand the program’s focus from individual products to end-to-end solutions, and provide certifications for its mechanical and controls engineers too. Cara Scott concludes: “We want the whole organization to benefit from the success of the model we’ve created.”