Senior Implementation Consultant

JOB SUMMARY:

Implementation & Training Services help new and existing customers successfully onboard and launch D2L products. We prioritize partnering with our customers by adopting a consultative approach. 

As a Senior Implementation Consultant, you will partner with a project manager to lead implementation projects across all verticals (K12, Higher Education, Corporate, Government). Being the client's main technical lead, you will work closely with any D2L departments necessary to ensure that each client is prepared and enabled for their launch. As a technical expert, you will be involved in scoping and pre-sales support to suggest the most efficient technical solution for the clients. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required. 

The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including pre-sales and scoping support, requirements facilitation, business analysis, technical solution design, and solution implementation. 

HOW WILL I MAKE AN IMPACT?

• Main technical lead for implementation projects 
• Conduct consultation workshops with customers to successfully elicit and clearly document requirements 
• Devise technical solutions using D2L and partner products to meet customer requirements 
• Guide customers through the successful implementation of technical solutions 
• Deliver on projects across multiple clients concurrently 
• Operate independently to execute on customer commitments 
• Create and provide documentation and resources to customers 
• Collaborate cross-functionally to solution creatively and resolve challenges 
• Scoping and technical solution design 
• Partner with the sales team to provide pre-sales support and scope out suitable products and services that meet the client's requirements 
• Internal knowledge and process improvement 
• Promote knowledge sharing within the company  
• Contribute to internal improvement initiatives as required 
• Identify and resolve gaps in processes and documentation 
• Provide guidance to implementation consultants while resolving complex technical cases  
• Keep up to date with D2L and partner products and processes 
• Keep up to date with new technology trends to help facilitate client learning solutions 
• Participate in other billable and non-billable responsibilities as required 

Please Note: This is a client billable role. This means that each week you will be required to fill out a timesheet for time spent against each client engagement as well as time spent on internal initiatives. The majority of your time will be spent on customer work

Key Competencies: 

• Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor 
• Outstanding proficiency in collaborating with clients and internal stakeholders to coordinate requirements and priorities to deliver on initiative(s) 
• Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen 
• Strong analytical and problem-solving skills, resulting in creative solutioning  
• Ability to multitask across simultaneous projects using strong organizational skills, prioritizes effortlessly 

Skills: 

• Working experience with the following technologies is considered an asset: 

• AWS 
• API integrations, Github, Postman 
• Single Sign-On/Web Authentication 
• Business Intelligence tools (i.e. Tableau, Power BI) 
• XML 
• HTML/HTML5/CSS 
• SQL  

Work Experience:   

• At least 5 years of relevant experience. 
• Experience working with one or more of the following considered an asset:
• Learning Management Systems
• SaaS Environments
• Education or Corporate Training sector
• Public Company 

Education:   

• University degree/diploma or equivalent in relevant field considered an asset 

D2L Leadership Competencies 

• Leads by Example with personal and professional integrity, high accountability, and say/do ratio. 
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success. 
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.  
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.  
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation. 
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills. 

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.