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D2L Careers

Professional Services and Support

The Professional Services and Support team surrounds customers with the necessary support to help them meet and exceed their learning goals at each phase of the journey: Onboarding Services, Global Customer Support and Community, Learning Services and Optimization Services. Interested in learning more?

How does Professional Services and Support make an impact at D2L?

Once the sales cycle is complete, a client is transitioned to our Professional Services and Support team to start their client journey with D2L. These teams support with change management, learning strategy, implementation of Brightspace, Brightspace training, and their day-to-day use of the platform, and consult the best ways to adopt and structure the product. Professional Services and Support is all about value-add services to Brightspace clients – providing the help customers need, when they need it, for as long as they need it.

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Unique Activities or Events

  • Learning Solutions: Innovation Days are an effort to allow everyone to work on something that would make the team more efficient, do something innovative, etc. We break into teams and work through a project over two days, with presentations (~10 minutes each) on the last day. What you work on is entirely up to you, and although you don’t necessarily need something tangible to present, the ask is that you work on something that could be implemented or iterated on in the future! In the past, we’ve seen people present proof of concepts, research findings, and completed projects (among other things).

  • Implementation: Collaboration Days are an effort to bring everyone together and learn about new products, features, processes and services. We break into teams and work through brainstorming new services offerings or looking for efficiencies in existing processes. We celebrate our successes over the past year, share knowledge about unique use cases we have done recently, do retrospectives on some of our large customers or initiatives, and troubleshoot together some of our more complex use cases.

  • Despite the Technical Account Management team being spread across the globe, they have a strong workplace culture that fosters inclusivity, fun and high-performance.

    One important and unique initiative this team has started is IDEA (Inclusivity, Diversity, Equity and Awareness) that focuses on providing a judgement free space for employees to openly discuss recent events/issues surrounding DEI in the workplace while embracing the difficult conversations and educating each other.

    The TAM/LAM teams have a huge focus on collaboration and continued learning, which is why they run a week-long “TLC Week” (TAM/LAM Collaboration) where the entire global team meets at D2L headquarters. The week is spent learning, collaborating, socializing and have a lot of fun!

With over a decade of experience in education technology and online learning prior to this role, D2L has been a great place for me to grow my skills and expertise in leadership, management, and business strategy. I have always thought that the most important aspect of a workplace is who you get to work with each day – since you spend 8 hours day interacting with your colleagues, they better be great, and without a doubt the team I get to work with at D2L each day fits that requirement.  

– Kim Loebach, Senior Director, Content and Courseware Services

I’m proud to be part of D2L and to share the passion and vision they have -to transform the way the world learns. D2L encourages us to grow and self-develop through its various programs and offers a safe and comfortable space for everyone. I’m passionate about being with clients through every step of their Brightspace journey as our team(s) prepare them for the implementation of their learning environment. Our focus is to meet our client’s onboarding goals and set them up for success. 

– Eliana Herrera, Manager, Implementation Services

One of my favourite things about D2L is the high degree of workplace autonomy. Autonomy empowers us to push the boundaries of innovation by having the freedom for creative decision-making. The company culture sets D2L apart from the rest.  

– David McGuire, Manager, EUS Operations


  • Stephen Laster


  • Al Patel

    Senior Vice President, Professional Services and Support

  • Adam Hartshorn

    Vice President, Digital Learning Services

  • Alexander Persaud

    Senior Director, Implementation and Training Services

  • Joel Guerin

    Senior Director, Optimization Services

  • Jon Krochmalnek

    Director, International Implementation and Channel Enablement

Interested in learning more about a career in Professional Services and Support at D2L?