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D2L Careers

Professional Services and Support

The Customer Engagement team surrounds customers with the necessary support to help them meet and exceed their learning goals at each phase of the journey: Onboard and Launch Services, Customer Success and Technical Support, Learning and Creative Services and Premium Services (Technical Account Management, Learning Administration Management, and Data Solutions Consulting). Interested in learning more?

How does Customer Engagement make an impact at D2L?

Once the sales cycle is complete, a client is transitioned to our Customer Engagement team to start their client journey with D2L. These teams support with change management, learning strategy, implementation of Brightspace, Brightspace training, and their day-to-day use of the platform, and consult the best ways to adopt and structure the product. CE is all about value-add services to Brightspace clients – providing the help customers need, when they need it, for as long as they need it.

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Unique Activities or Events

  • LCS: Innovation Days are an effort to allow everyone to work on something that would make the team more efficient, do something innovative, etc. We break into teams and work through a project over two days, with presentations (~10 minutes each) on the last day. What you work on is entirely up to you, and although you don’t necessarily need something tangible to present, the ask is that you work on something that could be implemented or iterated on in the future! In the past, we’ve seen people present proof of concepts, research findings, and completed projects (among other things).

  • Implementation: Collaboration Days are an effort to bring everyone together and learn about new products, features, processes and services. We break into teams and work through brainstorming new services offerings or looking for efficiencies in existing processes. We celebrate our successes over the past year, share knowledge about unique use cases we have done recently, do retrospectives on some of our large customers or initiatives, and troubleshoot together some of our more complex use cases.

  • IDespite the Technical Account Management team being spread across the globe, they have a strong workplace culture that fosters inclusivity, fun and high-performance.

    One important and unique initiative this team has started is IDEA (Inclusivity, Diversity, Equity and Awareness) that focuses on providing a judgement free space for employees to openly discuss recent events/issues surrounding DEI in the workplace while embracing the difficult conversations and educating each other.

    The TAM/LAM teams have a huge focus on collaboration and continued learning, which is why they run a week-long “TLC Week” (TAM/LAM Collaboration) where the entire global team meets at D2L headquarters. The week is spent learning, collaborating, socializing and have a lot of fun!

Leadership

  • Stephen Laster

    President

  • Al Patel

    Senior Vice President of Professional Services & Support

  • Adam Hartshorn

    VP, Digital Learning Services

  • James Millard

    VP, Global Support and Community

  • Alexander Persaud

    Director, Implementation & Training Services

  • Joel Guerin

    Director, Technical Account Management

  • Jon Krochmalnek

    Director, International Implementation and Channel Enablement

Interested in learning more about a career in Customer Engagement at D2L?