D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
Please note this is a hybrid role with the Melbourne office.
Job Summary:
In this role, you will be responsible for automating workflows including failure mitigation, and alert response. Monitoring site performance and utilization metrics and looking for ways to improve system visibility and reliability. Using Chaos Engineering to test expected failure states and identify opportunities for further resiliency. Keeping all client-facing products and services running and restoring service quickly when failure occurs. Communicating with internal and external stakeholders when failure occurs. Working closely with internal partners and teams to ensure that we build software that meets observability, monitorability, and performance requirements. Writing, updating, and following documentation, including runbooks/playbooks to resolve or prevent issues.
How You Will Make an Impact:
- Automating workflows including failure mitigation, and alert response
- Build solutions to some problems for operations and support teams
- Using Chaos Engineering to test service failure conditions and identify opportunities for further resiliency
- Work with development teams across the organization to identify opportunities for added observability and monitorability
- Responding promptly to service-impacting events as required and resolving impact
- Maintaining and improving documentation and processes
- Fixing or correctly directing escalated issues from support
- May include deploying new versions of D2L software (upgrades and hotfixes) at an enterprise
scale. - Work flexible hours on occasion for team coverage
What You’ll Bring to the Role:
- Understanding of the interconnectivity of basic infrastructure components (database, web servers, etc.)
- 2+ years of experience with scripting and/or programming skills (PowerShell, SQL, Node.js, Javascript, JQuery, HTML, or others)
- Strong oral and written communication skills
- Ability to discuss solutions to incidents and coordinate working towards resolution of an issue
- Communicates simple concepts in writing and able to manage a meeting with some guidance
- Ability to prioritize tasks based on provided criteria and craft solutions to problems and tasks
- Relationship building skills
- Willingness and eager to learn
- Capable of following processes and documentation while being adaptable to changes in processes and procedures
- Post-secondary degree or +2 years of experience if no degree is desired
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.