7 priorities for tomorrow's financial services workforce | D2L
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7 priorities for tomorrow’s financial services workforce

  • Rebuild trust and establish employer brand.
  • Develop dynamic workforce supply and demand models.
  • Maximize the potential of digital talent exchanges.
  • Tackle the skill gap by influencing academic curricula and modernizing corporate learning.
  • Digitize the workplace.
  • Integrate human capital analytics into priority business decisions.
  • Redesign jobs and compensation models.


Source: ICAS

While financial services organizations recognize they need to reinvent their service delivery models, culture, and learning and development strategies, they also exist within a highly regulated, risk-averse environment, so with any kind of transformation compliance and security remain key considerations.


Where 88% of millennials would prefer a collaborative work culture to a competitive one, the workplace remains largely hierarchical. Some 74% want flexible work schedules, yet most banks and insurers are rigid about working hours.

  • 72% of FS CEOs see the limited availability of skills as a threat to growth, on a par with concerns over the speed of technological change (73%) and ahead of changing customer behavior (69%) and competition from new market entrants (59%).
  • 71% of FS CEOs have changed their people strategy to reflect the skills and employment structures they need for the future, but only 25% to a significant extent.
  • Only 10% of FS CEOs are using data analytics to a great extent to find, develop, and keep people.
  • Nearly a fifth of FS CEOs (19%) believe that technology has completely reshaped competition in their industry over the past five years, and a further 44% believe that it has had a significant impact.
  • Only 53% of FS CEOs believe their organizations have strong digital skills.
  • 41% of FS CEOs strongly agree that they’re considering the impact of AI on future skills needs.
  • Building the organization of the future, where agility plays a central role, will have a huge impact in the financial services industry.
  • With FS organizations facing tough competition from industries like technology, new approaches to hiring and development are needed.
  • Wednesday is the most popular time to learn at work.

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