Choosing the right customer training software directly impacts how effectively your users adopt and engage with your product. A poor fit can slow onboarding, frustrate users and drain internal resources.
This article walks through the best LMS platforms for customer training. You’ll find an at-a-glance comparison table, feature breakdowns and a practical guide to help you choose a system that fully supports your training goals and organizational structure.
What is a Customer Training LMS?
A customer training LMS is a platform for delivering structured learning to users outside your organization—primarily customers, but also clients and partners.
Using tools that are purpose-built for external education, you can drive product engagement and adoption, which increases retention and customer lifetime value (CLV).
The best customer training platforms also support white-labeling, audience segmentation for personalized training at scale and analytics that help attribute training programs to business outcomes like renewals or feature adoption.
Top Benefits of an LMS for Customer Training
Customer-focused LMS platforms help you reduce support workload, improve retention and build product expertise at scale. Benefits include:
- Faster product adoption: Deliver onboarding pathways tailored to customer use cases
- Lower support volume: Proactively train users to reduce ticket inflow
- Higher retention and expansion: Keep customers engaged through ongoing education
- Stronger brand loyalty: Offer helpful content, certifications, and user communities
- Measurable outcomes: Track course completion, behavior and engagement by segment
- Multi-audience delivery: Manage training for customers, partners and resellers from one platform
Key Features to Consider When Choosing an LMS for Customer Training
When evaluating platforms, focus on capabilities that allow you to scale training as you improve the customer experience:
- Role- and segment-based enrollment: Assign training based on product tier, use case or account profile
- Mobile and multilingual access: Support global customers and field-based teams
- Built-in content authoring: Create help content and guided walk-throughs in-platform
- Version control and updates: Align learning content with product releases
- Progress tracking and dashboards: Monitor engagement and surface friction points
- CRM and support tool integrations: Sync customer data and tie training to expansion or retention metrics
- Certification and acknowledgment tracking: Validate feature usage or compliance understanding
- Flexible branding and UI customization: Deliver a training experience that feels embedded in your product
Best LMS for Customer Training: Comparison Table
Compare the following LMS platforms to see how they align with your customer training needs based on key goals, integrations, tracking and support.
| LMS | Why select this LMS | Key integrations | Certification tracking | Support |
| D2L Brightspace | For increased user adoption, engagement, and retention | Microsoft 365, Zoom, SSO, CRM | Custom certificates with automated issuance and acknowledgment tracking | Dedicated customer success manager and deployment assistance |
| TalentLMS | Easy-to-use platform for small to mid-sized teams | Google Workspace, Zoom, Zapier | Automated certificates with branding and expiry settings | Email and knowledge base support |
| Docebo | Scales well for external and internal audiences | Salesforce, HRIS, SSO | Customizable certificates with automated issuance and renewal management | Dedicated CSM on select plans |
| EducateMe | Lightweight platform for cohort-based courses | Calendly, Zoom | Basic branded certificates triggered by course completion | Email support and onboarding assistance |
| Northpass | Strong Gainsight integration for CX alignment | Gainsight, Salesforce, SSO | Automated certificates linked to progress and synced to CRM | CSM and enterprise onboarding support |
| Litmos | Compliance-friendly training at scale | SAP, SSO, MS Teams | Rule-based automated certificates with compliance tracking | 24/7 support and success resources |
6 Best LMS Platforms for Customer Training
Explore the six best customer training software platforms, each built to help you onboard, educate and retain customers. Use the breakdown to identify the best fit for your training model and internal resources.
1. D2L Brightspace
D2L Brightspace offers a scalable customer training solution built for enterprise learning complexity. It supports personalized customer experiences, multi-audience delivery and built-in tracking that helps reduce inbound support volume.
You can use Brightspace to drive product adoption, reinforce key behaviors and issue certifications—all while monitoring engagement across different customer segments.
Brightspace is designed to minimize setup time and manual work, especially when rolling out training across multiple regions or customer types. Dedicated deployment support and success managers help you structure programs, align content with product goals and implement updates without overloading your team.
Top Features for Customer Training
- Role- and segment-based enrollment: Automatically assign training by use case, industry or customer tier
- Multilingual and mobile access: Support global users on any device
- Built-in content authoring and version control: Keep learning experiences current without extra tools
- Progress dashboards and certification tracking: Track adoption, issue credentials and confirm acknowledgment
- LUMI AI: Use generative AI learning tools to quickly create, summarize or adapt training content
Best For
Enterprise teams delivering personalized learning paths as part of a customer training strategy with complex workflows, compliance needs or multi-audience delivery
Drive product adoption, reduce support load and grow customer lifetime value
2. TalentLMS
TalentLMS is a cloud-based platform designed to help teams roll out customer training quickly without heavy setup. It supports customizable learning portals, user segmentation and automated course delivery—making it suitable for startups and mid-sized companies looking to scale education across product tiers or customer types.
Its analytics dashboard tracks learner progress by user or group, while multilingual support (30+ languages) and mobile access make it viable for international rollouts. Admins can also issue branded certificates automatically and manage expiry dates or retraining triggers.
Top Features for Customer Training
- Customizable learning portals: Create distinct training environments for different customer groups
- Branching and gamification: Enhance engagement with interactive learning paths and game-like elements
- Comprehensive reporting: Monitor learner progress and course effectiveness with detailed analytics
- Multilingual support: Deliver training in various languages to cater to a global audience
Best For
Organizations seeking an intuitive LMS to efficiently manage and deliver customer training across multiple segments.
3. Docebo
Docebo is an AI-powered LMS designed for large-scale external training programs. It supports personalized learning paths, content automation and audience segmentation—so you can tailor experiences by customer type or product tier.
Built-in certification tools help you assign credentials automatically, while analytics give insight into training impact across customer cohorts. Docebo is best suited to companies with complex use cases and high customer volume.
Top Features for Customer Training
- AI-driven personalization: Tailor content recommendations based on user behavior and preferences
- Extended enterprise capabilities: Manage training for external audiences like customers and partners
- Robust integrations: Connect with CRM, e-commerce and other enterprise tools for streamlined operations
- Comprehensive analytics: Gain insights into training effectiveness and learner engagement
Best For
Organizations prioritizing AI-based content delivery and automation across multiple customer training use cases.
4. EducateMe
EducateMe is a cohort-based LMS built around live sessions, async collaboration and structured feedback loops. It’s geared toward teams running community-led training, workshops or bootcamp-style learning. Features like progress dashboards, peer review and mentor roles make it a good fit for high-touch customer training models where engagement and feedback are critical.
The platform supports custom branding, flexible course structuring and integrated scheduling, which helps you coordinate multiple sessions and audiences. Its Slack and Zoom integrations reduce manual tasks and improve communication, while its granular learner tracking tools help measure both participation and outcomes in real-time.
Top Features for Customer Training
- Collaborative tools: Facilitate discussions and group activities to enhance learning
- Flexible content delivery: Support for live sessions, self-paced courses and blended learning
- Custom branding: Align the platform’s appearance with your organization’s identity
- Analytics and feedback: Monitor learner progress and gather insights for continuous improvement
Best For
Organizations running cohort-based or community-led customer training programs with a focus on interaction and mentorship.
5. Northpass (Gainsight Customer Education)
Northpass (now part of Gainsight) delivers external training through a structured LMS that connects with customer success workflows. It’s built for SaaS teams that want to embed training into onboarding and retention processes without relying on engineers. With integrations across Gainsight’s ecosystem, customer learning data can inform lifecycle strategy and product engagement efforts.
The platform supports features like segmentation-based course delivery, built-in course authoring and customer certification tracking. Admins can create branded academies with modular content tailored by product tier or user role. Combined with Gainsight CS and PX, this setup helps you identify training gaps, correlate education with retention and automate follow-ups based on user progress.
Top Features for Customer Training
- No-code course builder: Create and launch training modules without dev support
- User segmentation: Target learning content by customer persona or product plan
- Integrations with Gainsight PX and CS: Sync training insights with product usage and success metrics
- Training-triggered automation: Deliver content based on customer lifecycle events
Best For
Customer success teams using Gainsight to integrate training directly into the broader customer experience strategy
6. Litmos
Litmos is a customer training LMS built for fast setup and high-volume delivery. It supports multiple learning formats—including video, SCORM and assessments—plus automation tools to streamline enrollment and reminders. Built-in eCommerce capabilities let you monetize training programs or segment content access by customer type.
Its out-of-the-box integrations, reporting dashboards and mobile access options make it suitable for organizations scaling structured training across global audiences.
Top Features for Customer Training
- Pre-built content library: Access a variety of courses to accelerate training initiatives
- Mobile compatibility: Enable learners to access training materials on-the-go
- Customizable learning paths: Design tailored learning experiences for different customer segments
- Robust reporting: Analyze training outcomes and learner performance with detailed reports
Best For
Organizations seeking a scalable and user-friendly LMS to deliver effective customer training across various platforms.
Drive product adoption, reduce support load and grow customer lifetime value
FAQs About the Best Customer Training LMS Platforms
How Do LMS Platforms Vary on Accessibility?
Accessibility varies by platform—some offer full mobile support, screen reader compatibility and localization, while others don’t. Brightspace supports mobile access, WCAG 2.1 compliance and multilingual delivery for global audiences.
How Secure Are Customer Training LMS Platforms?
Most platforms meet basic security standards, but enterprise-grade tools offer more—like encryption, SSO and audit logs. For example, Brightspace supports ISO/IEC 27001, SOC 2 Type II, SSO and role-based access control.
Can I reuse existing content in a customer training LMS?
Yes, many LMS platforms support SCORM, xAPI or embedded media, making it easy to repurpose existing content. For example, Brightspace supports all major formats and allows you to build or import content directly in-platform.
Written by:
