Pivoting into rapid action
When the pandemic struck, CHIME had already found the right partner in D2L, the creator of the Brightspace learning management platform.
“We loved the tools that we found in Brightspace,” says Tim Stettheimer. “The flexibility of development for our instructional designers and the simplicity of the user experience convinced us that it was the right platform to help us deliver on our digital education strategy.”
Jenelle Hodges adds: “D2L was also the only LMS provider that talked to us about privacy and security laws—and that’s huge for a healthcare organization.”
CHIME consulted D2L about rethinking its nine-month implementation roadmap and designing a solution that could be delivered iteratively, aiming for an initial launch in just two weeks. The Learning & Creative Services team rose to the challenge and provided expert learning and creative services to augment CHIME’s in-house instructional design team.
“With our initial plan, I was hesitant to engage Learning & Creative Services, because we have great designers in our own team,” says Jenelle Hodges. “But the two-week runway changed my mind! Once we started working with the D2L designers, it was so seamless and so amazing. Together, we came up with a launch plan, working out what we needed to get off the ground and what we could roll out in later iterations.”
Tim Stettheimer explains: “Narrowing the scope was the key. In two weeks, we had to sprint to a place where we could make the platform available to members and subscribers. Rather than trying to populate every channel of education, we focused on getting it launched with useful content and building from there.”
The Learning & Creative Services team also played a vital role in delivering some of the more technically complex aspects for the platform, such as using the platform’s Intelligent Agents functionality to manage learners’ subscriptions and remind them automatically when they are due for renewal.
Tim Stettheimer reflects, “Launching the platform in two weeks was something that neither our members nor the leadership within CHIME thought was possible. And we couldn’t have done it without our team and D2L. It was an amazing effort, and one that succeeded far beyond what we expected.”