D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
General Description
The Marketing & Business Development Operations Manager plays a critical role within the global Go-To-Market Operations team, driving scalable, AI-powered, data-driven excellence across the marketing and business development ecosystem.
This position is responsible for delivering key business insights to accelerate pipeline generation and optimizing processes that enhance daily marketing and business development execution while fostering long-term scalability and efficiency.
A primary focus of this role is providing strategic business value to marketing and business development leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize pipeline and growth outcomes.
The Marketing & Business Development Operations Manager ensures the integrity and accuracy of CRM and marketing data—including leads, campaigns, pipeline, accounts, and contacts - enabling reliable reporting, planning, and strategic initiatives.
As an advanced Salesforce and marketing technology expert, you will guide Marketing, BDR, and Business Development teams in effective system utilization, campaign tracking, lead management, and training, ensuring alignment across global GTM teams and cross-functional partners.
Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline marketing workflows, improve demand generation effectiveness, and enhance operational agility.
What you’ll do:
Marketing & Pipeline Operations
- Own and optimize lead lifecycle management, from campaign engagement through qualification and routing to BDR/Sales
- Partner with Marketing to track and improve campaign performance, lead quality, and pipeline contribution
- Develop and maintain dashboards focused on MQL → SQL conversion, pipeline velocity, and attribution
- Identify gaps in funnel performance and recommend improvements to campaign and targeting strategies
Business Development Operations
- Support BDR/SDR teams with process design, reporting, and pipeline tracking
- Optimize lead routing, enrichment, and prioritization frameworks to improve conversion outcomes
- Partner with BD leadership on performance insights, territory alignment, and activity tracking
- Drive consistency in outbound motion reporting and pipeline generation effectiveness
Data, Systems & Technology
- Own CRM and marketing automation data governance, ensuring accuracy across campaigns, leads, and accounts
- Manage and optimize integrations across Salesforce, marketing automation platforms, and sales engagement tools
- Build scalable reporting frameworks that connect marketing activity to pipeline and revenue outcomes
- Leverage AI and automation to improve campaign execution, lead scoring, and data enrichment processes
Insights, Reporting & Analytics
- Deliver actionable insights through pipeline analytics, campaign attribution, and funnel performance reporting
- Build executive-level dashboards that provide visibility into pipeline health and marketing ROI
- Translate data into clear recommendations for Marketing and Business Development leaders
Cross-Functional Collaboration
- Partner with Marketing, Business Development, Sales, Finance, and IT to align systems and processes
- Act as a strategic advisor to Marketing and BD leadership on operational improvements and scalability
- Ensure strong alignment between marketing programs and business development execution
What we’re looking for
- 7+ years of experience in Marketing Operations, Business Development Operations, Revenue Operations, or GTM Operations within a high-growth SaaS organization
- Strong experience supporting marketing campaigns, demand generation, and pipeline development functions
- Advanced expertise with Salesforce CRM, reporting, and process optimization
- Experience working with marketing automation platforms (e.g., Marketo, HubSpot, Pardot)
- Strong analytical mindset with the ability to transform data into actionable insights
- Proven ability to drive process improvements, automation, and adoption across GTM teams
- Excellent cross-functional collaboration and stakeholder management skills
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.