Implementation Services | D2L
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D2L Implementation Services: Education

Your Implementation Journey:
Laying the Foundation for Long-Term Success

You’re busy with lots of competing priorities. We get it. As your partner in learning, our implementation approach is focused on setting you up for success and helping you see early returns on your investment. We offer a true partnership, relying on our experience and expertise to guide you through the changes needed to support the adoption and engagement that result in ongoing success.

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1. Get Started

Transition seamlessly from contract signature to implementation with a plan that focuses on what you need and makes the most of your resources to drive successful outcomes.

Having completed many successful implementations, we know you need an efficient, timely process that removes past pain points to enable the adoption that will make your courses a success. Before your implementation begins, we recommend that you start thinking about what project governance and change management look like for your organization.

Key Players

Our Team:

Leadership Sponsor

Solutions Engineer

Project Manager

Sales Executive

Your Team:

Leadership Sponsor

Project Manager

“If you don’t have a partnership with the vendor, you don’t succeed with the implementation… We went from nothing to everything in record time. We wouldn’t have succeeded without D2L.”

– Gerry Fulbrook, AVP of Academic Technologies, Southern New Hampshire University (SNHU)

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2. Kickoff

We’ll introduce you to your D2L implementation team, who will develop a full implementation project plan. We’ll work with you to uncover your needs, bring to the table items you may not have considered, and then scope, manage, and deliver a tailored solution. We’ll also work together to validate your expectations and establish timelines.

Key Players

Our Team:

Project Manager

Implementation Consultant

Your Team:

Project Manager

LMS Administrator

Technology Stakeholders

Academic Stakeholders

“We were impressed with D2L from the get-go. Their team really cares about customer success; they were eager to get our input and grow the product to fit our needs.”

– Mark Becker, Middle School/High School Principal, Necedah Schools

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3. Discover and Design

We’ll continue to learn about your organization—its background, vision, goals, and strategic initiatives. With this information, we’ll make configuration recommendations that support your teaching and learning goals, and make sure you get the data you need to facilitate analysis and reporting. And, we’ll support your migration with unlimited course conversion using automated tools for bulk import. From day one, your users will see your platform as an essential learning tool.

Key Players

Our Team:

Project Manager

Implementation Consultant

Your Team:

Project Manager

LMS Administrator

Technology Stakeholders

Academic Stakeholders

“The services team was pretty awesome. They were able to batch migrate content in the back end and wrote a script to convert Blackboard content to Brightspace content behind the scenes. This meant they could target courses with issues without having to get the prof involved to pre-empt any concerns that might arise. They were always available, always ready to help. They gave us a lot of confidence.”

– Michel Marcheterre, Former Manager of Learning Technology, Systems and Network, University of Ottawa

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4. Train and Coach

We’ll set you up for success by connecting you with our experts, who will deliver a tailored training plan. During training, we’ll cover your key workflows and update your platform based on any new needs we identify together. Along the way, we’ll provide self-paced, on-demand training in a short, digestible format—making it easy for your users to learn on their own schedule.

Key Players

Our Team:

Brightspace Community

Project Manager

Training Services

Your Team:

Instructional Designers

LMS Administrators

Faculty Champions

“We’ve been able to utilize subscription training very successfully to create just-in-time support and training. To push the whole institute forward in a very short timeframe, we needed a way to scale our training and help faculty accomplish what was being asked of them. Subscription training filled that niche—it’s been extremely beneficial in terms of both the costs and the quality of the deliverables.”

– Bradley Ackroyd, Manager, Center for Learning and Teaching, SAIT

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5. Prepare and Launch

In preparation for launch, we’ll give you the tools and know-how to make sure all technical integrations and workflows are validated. We’ll assist you with any questions and troubleshooting, review your launch plans, and help you with revised adoption or communication strategies.

Key Players

Our Team:

Implementation Consultant

Project Manager

Support Services

Your Team:

Academic Stakeholders

LMS Administrators

Faculty

“When it comes to the implementation, D2L was brilliant. We would never have achieved our goals to that point as quickly without their help. Whenever we had a problem, it would be resolved within 24 hours. I cannot say enough about how grateful we are to their team.”

– Wynand Espach, Chief Operating Officer, AgriColleges

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6. Post-Launch

We don’t disappear after launch.

We’ll still be here to help you optimize and grow.

Key Players

Our Team:

Customer Advocacy

Brightspace Community

Customer Success

Client Sales

Your Team:

Academic Stakeholders

LMS Administrators

Leadership Sponsor

“The support we receive from D2L is excellent, and their team always goes the extra mile when we need a little additional help—freeing our team to focus on the learning experience for our students.”

– David Nesbitt, Online Consultant—Revelation Online, Edmonton Catholic School District

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Looking for a different service?

D2L is an education company that is passionately dedicated to partnering with our customers to help improve learning outcomes and access to education across the globe.

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