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D2L Fusion 2020

Frequently Asked Questions

Fusion questions? Find answers and general information about our all-new virtual experience for Fusion 2020.

About Fusion

What is Fusion?

Our virtual Fusion program will bring together educators and learning leaders from around the world to share ideas that will shape the future of learning. Driving progress and better outcomes for learners starts with sharing knowledge and best practices that can help make those things happen. Fusion is your chance to join the conversation and make sure your voice is heard. While we cannot all be together in person this year, we are fully committed to bringing you the absolute best online Fusion experience possible.

If you would like to connect with us in person, you can register early for Fusion 2021 in Toronto, Ontario. Save US$200 (CA$245) with the code XXPREREG21 when you complete your registration by August 31, 2020.

When is Fusion?

Our virtual Fusion program will take place from noon–4pm ET each day on the following dates:

  • July 20-22
  • August 10-12
  • September 21-23
  • October 19-21
  • November 16-18
  • December 7-9

In addition to the core noon-4pm ET hours, there will also be Labs and Open Office Hours that start as early as 11am ET, and Partner sessions that run as late as 4:45pm ET on some dates.

Please visit our Schedule page for more details.

Where is Fusion?

Our virtual Fusion program will be held 100% online. The program will still include all the exciting topics, tracks, and sessions you have come to expect from Fusion—now delivered directly to your screen!

Why is Fusion being held online this year?

In a time of great uncertainty, we have determined that it is necessary to move Fusion 2020 online for the safety and well-being of our guests. Please review our Health and Safety Statement for more information.

What types of Fusion tracks and sessions can I expect?

Our virtual Fusion program will offer a variety of online sessions, demonstrations, and discussions that provide practical and tangible skills.

Tracks include:

  • Instruction and Design: Relevant to teachers, faculty, and the people who support them
  • Technical and Development: Relevant to site administrators, IT professionals, developers, and those interested in the technical aspects
  • Leadership and Strategy: Relevant to senior educational leaders, thought leaders, staff development and leadership experts, and strategy subject matter experts

Topics include:

  • Accessibility
  • Analytics
  • Assessment
  • Blended learning
  • Corporate training
  • Competency-based education design
  • Content creation and curation
  • Course design and quality rubrics
  • Flipped classrooms
  • Future skills / Future of work and learning
  • Gamification
  • Learner engagement techniques
  • Mobile learning
  • Online programs
  • Personalized learning
  • Professional development
  • Retention and student success
  • Site administration
  • Teaching and productivity

Please visit our Schedule page for more details.

Will Fusion sessions be recorded?

You betcha! We will record virtual Fusion sessions and share them as soon as possible for on-demand viewing. To access recordings, please register for our virtual Fusion program by visiting our Registration page.

Are there Fusion sponsorship opportunities?

Yes! Please visit our Sponsorship page to learn more about our virtual Fusion sponsorship opportunities.

What is the recommended attire for Fusion?

We want everyone to feel comfortable joining our virtual Fusion program. Whether you prefer business casual, pajamas, or even a superhero cape, we welcome you to wear what you like as long as you are respectful of others.

Registration

How do I register for Fusion?

You can register for our virtual Fusion program by visiting our Registration page.

How much does Fusion cost?

There is no cost to attend our virtual Fusion program this year. None, Zip, Nada.

Is there a deadline to register for Fusion?

There is no deadline to register for our virtual Fusion program. You can join the program at any time, and once you register you will get access to previously recorded sessions to view on-demand.

I can't attend the entire Fusion program. Can I attend individual sessions?

Absolutely! Once you register, you can join as much of our virtual Fusion program as you choose.

How do I create my Fusion password?

You must create a password to gain access to our virtual Fusion environment.

On July 16, registered attendees will be sent an email with instructions on how to create a password in our virtual Fusion environment. Attendees who register after this date will receive password instructions in their registration confirmation email. If you do not receive these instructions, please contact us at Fusion@D2L.com.

You will be prompted to enter your email address into the platform, and then you will receive an email with a link to create a password.

Once you’ve created your password, you will be able to log in to our virtual Fusion environment.

How do I log in to Fusion after I have a password?

Starting July 19, Registered attendees will be sent an email with a link to our virtual Fusion environment. In that email you will be prompted to enter your email address and password.

Make sure you have set your password (as noted in the answer above) before you try to enter our virtual Fusion environment.

Once you are logged in, follow the prompts and click “Join Fusion,” and you will be directed to the Fusion Lobby.

The Fusion Lobby will open on July 19 at 4:30pm ET. If you do not receive these instructions, please contact us at Fusion@D2L.com.

How do I explore the virtual Fusion environment?

Your Fusion experience will begin in the Lobby, where you can access everything the event has to offer. Use your cursor to scroll and click on doors, signs, and objects to navigate and move from room to room or join presentations.

Live sessions can be accessed with a simple click! From the Live Presentations theater, click on the “JOIN HERE” links on the screen to join the sessions. You can return to the Lobby by clicking the Exit signs.

Our sponsors are waiting for you in the Exhibit Hall! Click on the various components of each sponsor’s booth to learn more. You will find other fun activities in the Exhibit Hall. Be sure to drop in.

Labs and Open Office Hours are available for drop-ins to meet and learn from subject matter experts. To join a Lab or Open Office Hours session, simply click on the screen within that room.

Network meet-and greets and other sessions can be found in the Live Presentations theater—click on the screen to join. Network Discussion Forums and Courses for each Network are also available in Brightspace, which can be accessed by clicking on the Affinity Networks door from the Lobby.

In the Peer to Peer Lounge, you will find and be able to connect with fellow attendees by using the Personal Attendee Directory. You can request a 1:1 meeting with a fellow attendee or a D2L Subject Matter Expert (SME).

On-Demand session recordings and documents are available for all Fusion attendees. Just click on Fusion On Demand, which can be accessed from all rooms. Recordings will be available 48 hours after the live session has ended.

Need Help? Enter any questions in the pop-up Info Moose chat box, and someone will be happy to assist you.

How do I attend live Fusion sessions?

You can access live sessions through the Live Presentations theater. Access this room from the Lobby or through the Venue tab at the top of your screen.

Once you are inside the Live Presentations theater, on the main screen click on the “JOIN HERE” link next to the session you would like to attend.

How do I attend Fusion Labs or Open Office Hours sessions?

From the Lobby, click on the doors under the Labs and Open Office Hours sign to enter the room. You can also access this room from the Venue tab at the top of your screen.

Once inside this room, click on the session you would like to attend. It will be listed on the screen.

How do I request a 1:1 Meeting with another Fusion attendee?

Go into the Peer to Peer Lounge and click on the Peer to Peer Directory button. You will see a list of attendees who have opted in to sharing their information.

You can search by Full Name, Company, or Job Title to set up a meeting with someone. After you find the person with whom you would like to request a 1:1 Meeting, click the Request Meeting button in their profile.

Select your preferred date and the start and end times of the 1:1 Meeting (we suggest scheduling these meetings during Fusion dates). After you hit “Submit,” the attendee will be sent an email to accept your invitation.

All accepted meetings will show up in Your Meeting Schedule, listed at the top of the Peer to Peer Directory.

How do I request a 1:1 Meeting with a Fusion presenter?

Go into the Peer to Peer Lounge and click on the Peer to Peer Directory button. You will see a list of presenters who have opted in to sharing their information.

You can search by First Name or Last Name, Company, or Job Title, OR you can filter by Registrant Type to view all presenters. After you find the presenter with whom you would like to request a 1:1 Meeting, click the Request Meeting button in their profile.

Select your preferred date and the start and end times of the 1:1 Meeting (we suggest scheduling these meetings during Fusion dates). After you hit “Submit,” the presenter will be sent an email to accept your invitation.

All accepted meetings will show up in Your Meeting Schedule, listed at the top of the Peer to Peer Directory.

I need Fusion help! Who can assist me?

Drop your question in our Info Moose chat box, and someone will be glad to assist you!

Zoom 101

Do I need a Zoom account to access a Zoom meeting?

Yes. You can set up a free account at www.zoom.us/freesignup/.

What should I do if I’m being prompted to enter a password for Zoom?

If you are being prompted to enter a password, you are not signed into a Zoom account. You will need to sign into your Zoom account to bypass the need for a password. If you do not have a Zoom account, you can sign up for a free Zoom account at www.zoom.us/freesignup.

What do I need in order to access a Zoom meeting?

      • A stable internet connection—3G or 4G/LTE min. bandwidth is 600 kbps and 1.5 Mbps (up/down).
      • A built-in microphone, USB plug-in, or a Bluetooth microphone.
      • A built-in headset jack. Although a headset is not required to use the Zoom application, using one will limit the echo caused by your built-in speakers. To minimize the echo, remember to keep yourself on mute if you are not talking.
      • A Webcam—either built-in or external USB webcam.

What operating systems support Zoom meetings?

      • Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
      • Windows 10
      • Windows 8 or 8.1
      • Windows 7
      • Windows Vista with SP1 or later
      • Windows XP with SP3 or later
      • Ubuntu 12.04 or higher
      • Mint 17.1 or higher
      • Red Hat Enterprise Linux 6.4 or higher
      • Oracle Linux 6.4 or higher
      • CentOS 6.4 or higher
      • Fedora 21 or higher
      • OpenSUSE 13.2 or higher
      • ArchLinux (64-bit only)

What tablets and mobile devices can I use for Zoom meetings?

      • Any iOS or Android device
      • Window Surface Pro 2, Pro 3
      • Any Blackberry device

What web browsers are supported by Zoom meetings?

Zoom works best on Chrome for Windows, Linux, and MAC. Zoom also works on Firefox and Safari 5+.

How do I save and use my Fusion or Superhero Zoom Background?

  1. Click on your Background jpg image file, and select ‘Save As’ and save the image to your computer
  2. Open your Zoom account. If you do not have a zoom account, you will need to create a free zoom account in order to change your virtual background.
  3. Go to your Zoom Settings
    • Select Virtual Background
    • To choose your new virtual background, click on the + symbol, then select Add Image.
    • Select the saved image file from your computer, and click Open
    • You should now see you new background image as an option in your list of Virtual Backgrounds.
    • Keep your new background selected and close your Zoom Settings.
    • Next time you use your video in a zoom meeting, this background will be displayed.
      • Depending on zoom settings, you may be able to use your background in a zoom meeting but unable to in a zoom webinar unless you are the host or panelist/presenter.

Note: If you want to change or remove the background while you are in a zoom meeting in the future:

  • In a Zoom meeting, click the ^ arrow next to Start/Stop Video. Click “Choose a Virtual Background.”
  • Here you will be able to select or remove the virtual background as you see fit.

How can I improve the look of my virtual background on Zoom?

      • To achieve the best virtual background effect, Zoom recommends using a solid-color background.
      • Use uniform lighting and color.
      • Do not wear clothing that is the same color as the virtual background.

What if my Zoom does not have “Choose a virtual background” listed?

      • Sign in to the Zoom web portal.
      • Click My Meeting Settings (or Meeting Settings).
      • Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.

zoom virtual background on/off switch screenshot

For additional support, check out the Zoom Help Center.

Technical Support

What do I need to do before the event?

      • Make sure your computer, internet browser, and all extensions are up to date.
      • Sign in to the event platform 15 minutes early to familiarize yourself with the Fusion platform. Sessions will open up on their scheduled date and at their scheduled start times.
      • Check your internet speed using sites such as https://www.google.com/search?q=speedtest or https://fast.com/. Generally, a speed of 5 Mbps or higher is sufficient. Zoom requires only a speed of 1.5 Mbps to run properly.

What do I do if my screen freezes?

      • Try closing pages you aren’t using.
      • Try opening the link in another browser.
      • Press the CTRL & ALT & DEL keys on your keyboard at the same time. This will take you to the Task Manager Menu of your computer. You will be able to see the status of all programs currently open on your computer. Click on all the programs with the status “Not Responding,” and click the “End Task” button. From here, you can click again on your event link.
      • If the above methods are not successful, try restarting your computer.
      • If your computer is not responding to any of these options, hold down the power button for a few seconds until the computer is forcibly shut down. Wait about 30 seconds, and then turn it back on.

What do I do if the program is running slow?

      • If the program is running slow, check your computer or web browser for software updates.
      • Check your internet speed using sites such as https://www.google.com/search?q=speedtest or https://fast.com/. A minimum speed of 5 Mbps is needed, a speed of 20 Mbps or higher is optimal.
      • Check your internet connection (see next question for further details).
      • If neither of these options works, try closing the program and restarting it by pressing the CTRL & ALT & DEL keys on your keyboard at the same time. This will bring you to the Task Manager Menu of your computer. You will be able to see the status of all programs currently open on your computer. Click on all programs with the status “Not Responding”; or if the program is responding, click the “End Task” button.

What do I do if I get an error message on my screen?

I am getting an ‘error 224003’ message when I’m trying to watch the live stream. What should I do?

You are only able to watch the live stream while it is happening (recordings are available within 48 hours through Fusion On Demand), and will get this error outside of the session time. If you are getting an error 224003 message while the session is streaming live, here are a few things to try:

      • For things like pausing or hanging – it could be bandwidth since we’re streaming in high def – you can click the settings button (looks like a gear) in the bottom of the screen where you’re watching the session and downgrade to 720 and even 540.
      • Ensure there’s not a lot of activity in your household using up your bandwidth – aka -kids on Netflix or gaming
      • Make sure you have the most up to date version of Google Chrome. Once updated, relaunch the program for the updates to take effect.
      • Clear your browsing data, and delete your cache and cookies
      • Disable any chrome extensions
      • Reset Chrome to your Default settings
      • Try opening the session in another browser

What do I do if I cannot access the internet?

      • If you are using a Wi-Fi connection, check to make sure the Wi-Fi on your computer is turned on.
      • Check your internet connection by finding the network icon to make sure you have internet access.
      • If you are unable to verify your internet connection, make sure your internet cables are inserted properly.
      • If you see your internet connection but you are not connected, click on “Forget this network.” This will remove that internet connection from your computer. You can then reconnect to your network.
      • Reset your router either by holding down the power button for 30 seconds and turning it back on OR by unplugging the internet cable for 30 seconds and inserting it again.

What do I do if I don’t have any sound or audio?

      • Check that the volume control on your computer and the volume control on the program are both turned up.
      • Find the Control Panel in your menu bar, and click on “Hardware and sound” to access your computer’s sound options.
      • If you are using external speakers, make sure they are connected properly, turned on, and turned up.

What do I do if I don’t have any video?

      • Make sure your web browser is up to date.
      • If you are trying to use your camera, make sure it is turned on. Most online meeting platforms have an icon that looks like a video recorder that will turn your webcam on and off.
      • If you are trying to view a video, try watching it at a lower quality level. You can check the quality of the video by placing your cursor over the player and clicking on the text “Video plays best 720, 480, 360, or 240.” If you are unsure about which level to try, start with the lowest quality (240) and work your way up.

Other

I have questions about Fusion that aren't answered here. Who can I contact?

If you have any additional questions about our virtual Fusion program, please email us at Fusion@D2L.com.