Frequently Asked Questions | D2L Fusion 2021 | Virtual Event
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D2L Fusion 2021
Frequently Asked Questions

Have a question about Fusion? Find the answers to our most popular questions here, along with general information about our all-new virtual experience for Fusion 2021.

About Fusion

What is Fusion?

Our virtual Fusion 2021 program brings together educators and learning leaders from around the world to share ideas that will shape the future of learning. Sharing knowledge and best practices helps drive progress and better outcomes for learners. Fusion is your chance to join the conversation and make sure your voice is heard. While we can’t all be together in person this year, we are fully committed to bringing you the absolute best online Fusion experience possible.

When is Fusion?

Our virtual Fusion 2021 program will take place from noon to 4pm ET, July 13–15 and July 20–22. Please visit our Schedule page for more details.

Where is Fusion?

Our virtual Fusion 2021 program will be held 100% online. You’ll find all the exciting topics, tracks, and sessions you have come to expect from Fusion—only now they’re all delivered straight to your screen!

What is the Fusion Theme?

The theme is “Imagineers of Tomorrow”. The combination of Imagination and Engineering is even more relevant today as we navigate the ‘new normal’ – and not just do what we did before, but imagine a better path and build it! Fusion this year is our World’s Fair bringing together imagineers from around the world to showcase innovative techniques, learn new ways of doing things, tackle challenges, and reimagine the possible!

What is an Imagineer?

An Imagineer is someone who:

  • devises and implements a new or highly imaginative concept or technology
  • is skilled in implementing creative ideas into practical form
  • is an innovator willing to create and try new things and build something new in their field of work

How are Fusion attendees Imagineers?

Fusion attendees are paving the path of education and online learning today. Most recently they have adapted quickly to change and learn new ways of teaching, training, and working. They are also the ones actively transforming the way the world learns….today!

Why is Fusion being held online this year?

In this time of great uncertainty, we have determined it necessary to move Fusion 2021 online to ensure the safety and well-being of our guests. Please review our Health and Safety Statement for more information.

What types of Fusion tracks and sessions can I expect?

Our virtual Fusion 2021 program will offer attendees a variety of online sessions, demonstrations, and discussions that provide practical and tangible skills.

Tracks include:

  • Instruction and Design: Teachers, faculty, and the people who support them.
  • Technical and Development: Technical experts, site administrators, IT professionals, user support, developers, and those interested in the technical aspects of education
  • Leadership and Strategy: Industry thought leaders, executives and senior educational leaders, D2L subject matter experts, learning strategists, and change leaders.

Topics include:

  • Accessibility and Inclusive Learning
  • Competency-Based Learning
  • Course Design
  • Data and Analytics
  • Extensibility and APIs
  • Future of Skills and Work
  • Gamification
  • Implementation and Migration
  • Learner Engagement and Success
  • Leadership and Strategy
  • Online and Remote Teaching
  • Personalized Learning
  • Productivity and Efficiency
  • Site Administration
  • Training and Professional Development

Please visit our Schedule page for more details.

Will Fusion sessions be recorded?

You betcha! We’ll be recording virtual Fusion 2021 sessions so we can share them as soon as possible for on-demand viewing. To access recordings, please register for our virtual Fusion 2021 program by visiting our Registration page.

Are there Fusion sponsorship opportunities?

Yes! Please visit our Sponsorship page to learn more about our virtual Fusion 2021 sponsorship opportunities.

What is the recommended attire for Fusion?

We want everyone to feel comfortable joining our virtual Fusion 2021 program. Whether you prefer to dress for business, rock in your pajamas, or go for casual every-day, you’re welcome to wear whatever you like as long as you are respectful of others.


How do I register for Fusion?

You can register for our virtual Fusion 2021 program by visiting our Registration page.

How much does Fusion cost?

There is no cost to attend our virtual Fusion program this year. None, zip, nada.

Is there a registration deadline for Fusion?

There is no registration deadline for our virtual Fusion 2021 program. You can join the program at any time, and once your registration is complete, you’ll be able to access and view previously recorded sessions on-demand.

I can't attend the entire Fusion program. Can I attend individual sessions?

Absolutely! Once you register, you can join us for as much of our virtual Fusion 2021 program as you choose.

Navigating the Event

How do I log in to the virtual venue?

  • Once you register for Fusion, we’ll send you an email with a link to log in to the system.
  • Use the same email and password you created for your registration.
  • Once logged in, click “Attend the Event Now,” and you’ll be directed to the event Lobby.

I forgot the password I created. What do I do?

Reset your password here: If you don’t remember the email address you used when you registered, please email us at

How do I explore the virtual venue?

  • Start your experience in the Lobby, where you can access everything the event has to offer. Click on doors, signs, and objects to navigate, and move from room to room or join presentations.
  • View Live Sessions, Keynotes, Solution Spotlight, and Labs in the Presentations room. Once in the room, click on the screens to view the sessions. You can return to the Lobby by clicking the Exit signs.
  • Our sponsors are waiting for you in the Exhibit Hall! Click on the various components of each sponsor’s booth to learn more. You will find other fun activities in the Exhibit Hall. Be sure to drop in.
  • In the Lounge, you will be able to connect with fellow attendees through our networking tool. Do not forget to share your thoughts with us in the Reflection Zone.
  • You can meet with a D2L Subject Matter Expert (SME) or request a demo at Resources. There will also be relevant documents, websites, and podcasts for you to access.
  • Find fellow attendees using the Attendee Directory in the navigation bar at the top of your screen.
  • Participate in the Scavenger Hunt for a chance to win prizes! Instructions can be found in the Exhibit Hall.
  • Need help? Enter any questions in the pop-up Info Moose chat box, and someone will be happy to assist you.

How do I attend a session?

  • Sessions are found in the Presentations room. Access this room from the Lobby or through the Venue tab in the navigation bar at the top of your screen.
  • Once you’re in the Presentations room, access a session by clicking on its title.

How do I see who else is at the event?

  • Click on the Attendee Directory in the navigation bar at the top of your screen.
  • You’ll see a list of people who have opted to share their information.
  • You can search by Full Name, Company, or Job Title to see who is at the event.

If I miss a session, is there somewhere I can access it after the event?

D2L Fusion will be live July 13–15 and July 20–22. Outside our scheduled hours, each session will be available 48 hours after it occurs. Find the sessions in Fusion On-Demand, located on the top left of the venue.

I need help! Who can assist me?

Drop your question into our Info Moose chat box, and someone will be glad to assist you!

Zoom 101

Do I need a Zoom account to access a Zoom meeting?

  • Yes. Create a free account here:
  • You don’t need to download Zoom to your PC or mobile device to attend a meeting, but you may if desired.

What should I do if I’m being prompted to enter a password for Zoom?

If you are prompted to enter a password, you are not signed into a Zoom account. You will need to sign into your Zoom account to bypass the need for a password. If you do not have a Zoom account, you can sign up for a free Zoom account at

What do I need in order to access a Zoom meeting?

  • A stable Internet connection: 3G or 4G/LTE minimum bandwidth is 600 kbps and 1.5 Mbps (up/down).
  • A microphone, either built-in, USB plug-in, or Bluetooth.
  • A built-in headset jack. Although the Zoom application does not require it, using a headset will limit the echo caused by your built-in speakers. (Remember to keep yourself on mute when you are not talking, to minimize the echo.)
  • A webcam, either built-in or external USB.

What operating systems support Zoom meetings?

  • Mac OS X with MacOS 10.6.8/(Snow Leopard) or later
  • Windows 10
  • Windows 8 or 8.1
  • Windows 7
  • Windows Vista with SP1 or later
  • Windows XP with SP3 or later
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

What tablets and mobile devices can I use for Zoom meetings?

  • Any IOS or Android device
  • Windows Surface Pro 2, Pro 3
  • Any BlackBerry device

What web browsers are supported for Zoom meetings?

Although Zoom works best on Chrome for Windows, Linux, and Mac, Zoom also supports Firefox and Safari5+.

How do I save my Zoom virtual background?

  1. Click on your background .jpg image file, select “Save As,” and save the image to your computer.
  2. Open your Zoom account. If you do not have a Zoom account, you will need to create a free Zoom account in order to change your virtual background.
  3. Go to Zoom Settings
    • Select Virtual Background.
    • To choose your new virtual background, click on the + symbol; then select Add Image.
    • Navigate to and select the saved image file on your computer, and click “Open.”
    • You should now see your new background image as an option in your list of Virtual Backgrounds.
    • Keep your new background selected and close Zoom Settings.
    • Next time you use your video in a Zoom meeting, this background will be displayed. (Depending on Zoom settings, you may be able to use your background in a Zoom meeting but not in a Zoom webinar unless you are the host or panelist/presenter.)

Note: If you want to change or remove the background while you are in a Zoom meeting in the future:

  • In a Zoom meeting, click the ^ arrow next to Start/Stop Video. Click “Choose a Virtual Background.”
  • Select or remove the virtual background as you see fit.

How can I improve the look of my virtual background?

  • To achieve the best virtual background effect, Zoom recommends using a solid-color background.
  • Use uniform lighting and color.
  • Do not wear clothing that is the same color as your virtual background.

What if my Zoom does not have Choose a Virtual Background listed?

  • Sign into the Zoom web portal.
  • Click “My Meeting Settings” (or “Meeting Settings”).
  • Navigate to the Virtual Background option on the Meeting tab, and verify that the setting is enabled.

screenshot of how to turn virtual background on
For additional support, check out the Zoom Help Center.

Technical FAQs

What do I need to do before the event?

  • Make sure your computer, internet browser and all extensions are up to date.
  • Sign into the event platform 15 minutes early, so you can test your connection and audio and video settings. This will give you time to troubleshoot if necessary.
  • Check your internet speed using sites like or Generally, a speed of 5 Mbps or higher is efficient. Zoom only requires a speed of 1.5 Mbps to run properly.

Browser Settings
We recommend the following for the best conference experience:

  • Log in to the venue using a PC/Mac computer. iOS devices such as iPads will cause technical issues in the venue’s audio/video settings.
  • Disconnect from your company VPN (if applicable).
  • Use the latest version of Google Chrome.
  • Display screen resolution at 1920×1080.
  • Close all tabs, apart from the event.
  • Disable ad blockers.
  • Close other applications on your device during the event.
  • If possible, keep other household devices from using the internet during the event.

How do I turn off my VPN?


  • Click on the Apple icon in the upper left corner.
  • Go to “System Preferences and Network.”
  • Select “VPN” in the left side of the window with your networks.
  • Click “Disconnect.”
    Windows 10, 7, and other versions

  • Go to “Settings > Network & Internet.”
  • Select “VPN” in the left-side menu.
  • Select the VPN connection you want to disable.
  • Click “Disconnect.”


  • Go to “Settings > General.” Tap “VPN.” Toggle off the VPN status to “Not Connected.”

How do I disable ad blockers in Google Chrome?

Turn off the ad blocker.
You can change your settings to allow ads on all sites.

  1. At the top right, click More > Settings > Advanced > Site Settings > Ads.
  2. Turn on Blocked on sites that tend to show intrusive ads (recommended).

Allow ads on specific sites.
If you trust a site, you can add an exception to allow ads on that site.

  1. On your computer, open Chrome.
  2. Go to a page you trust that has blocked ads.
  3. To the left of the web address, click Lock or Info.
  4. To the right of “Ads,” click the Arrows.
  5. Choose Always allow on this site.
  6. Reload the webpage.

Turn off the ad blocker.
If you trust a site, you can add an exception to allow ads on that site.

  1. On your Android phone or tablet, open the Chrome app.
  2. At the top right, tap More > Info.
  3. Tap “Site Settings.”
  4. Next to “Ads,” tap the Down arrow.
  5. Tap “Allowed.”
  6. Reload the webpage.

How do I whitelist a domain in Chrome on my device?

Whitelisting a domain is giving your PC permission to allow the virtual venue to open all the tools required for the event. This is only recommended if you are experiencing technical issues, e.g., chat not appearing in venue, no video on main stage, etc.

Windows 10

  1. Open the Control Panel.
  2. Click or double-click the Internet Options icon.
  3. In the Internet Properties window, click the Security tab.
  4. Select the Trusted sites entry and click the Sites button.
  5. Enter the address for the trusted website in the Add this website to the zone text field.
  6. Click the Add button, and then click “OK” to save the website addition.

Older Operating Systems

  1. Click the 3 horizontal lines icon on the far right of the Address bar.
  2. Click “Settings,” scroll to the bottom, and click “Show Advanced Settings.”
  3. Click “Change Proxy Settings.”
  4. Click the Security tab > Trusted Sites icon, and then click “Sites.”
  5. Enter the URL of your trusted website, and then click “Add.”

Google Chrome: Changing Site Permissions

Note: This method will allow you to give access to pop-ups, your camera, microphone, location, or any content your browser might identify as insecure content.
To adjust the permissions for the site you are currently on, please follow the steps below:

  1. In the browser address bar, click the lock icon or “Not secure” text to the left of the website address and select the Site settings option.
  2. In the Settings window, review the security options listed, and change any settings as desired.

What do I do if my screen freezes?

  • Try closing pages you aren’t using.
  • Try opening the link in another browser.
  • Press the CTRL, ALT, and DEL keys on your keyboard at the same time. This will bring you to the Task Manager menu. You will be able to see the status of all programs currently open on your computer. Click on all programs with the status “Not Responding” and click the End Task button. From here, you can reclick on your event link.
  • Try restarting your computer.
  • If your computer is not responding to any of these options, hold down the power button for a few seconds until it is forcibly shut down. Wait about 30 seconds, and then turn it back on.

What can I do if the program is running slowly?

  • If the program is running slowly, check your computer or web browser for software updates.
  • Check your internet speed using sites like or Generally, a speed of 5 Mbps or higher is efficient.
  • Check internet connection (see next question for further details).
  • If neither of these options works, try closing the program and restarting it by pressing the CTRL, ALT, and DEL keys on your keyboard at the same time. This will bring you to the Task Manager menu. You will be able to see the status of all programs currently open on your computer. Click on all programs with the status “Not Responding” or if the program is “Responding,” and then click the End Task button.

I can’t access the internet. What should I do?

  • If you are using a Wi-Fi connection, check to make sure the Wi-Fi on your computer is turned on.
  • Check your internet connection by finding the network icon to see if you have internet access.
  • If you are unable to see your internet, make sure your internet cables are inserted properly.
  • If you see your internet but are not connected, click on “Forget this network.” This will remove the internet from your computer. You can then reconnect to your network.
  • Reset your router either by holding down the power button for 30 seconds and then turning it back on OR by removing the internet cable from the router for 30 seconds and then reinserting it.

I don’t have any sound or audio. What should I do?

  • Check that the volume control on your computer and the volume control on the program are both turned up.
  • Search Control Panel in your menu bar. Click “Hardware and Sound” to access your computer’s sound options.
  • If you are using external speakers, make sure they are connected properly, turned on, and turned up.

I don’t have any video. What should I do?

  • Check to see whether your web browser is updated.
  • If you are trying to use your camera, make sure your camera is turned on. Most online meeting platforms have an icon that looks like a video recorder; click on that to turn your webcam on and off.
  • If you are trying to view a video, try watching at a lower quality. You can check the quality of the video by placing your cursor over the player and clicking on the text that says, “Video plays best 720, 480, 360, or 240.” If you are unsure, start with the lowest video quality (240) and work your way up.

What should I do if I get an error message on my screen?

If you are having problems, please contact, or message us in our Info Moose chat box, and someone will be glad to assist you.

Bitdefender blocks the livestream/virtual platform site. Instructions on how to adjust it to make an exception are shown below.

Bitdefender Online Threat Prevention ensures a safe browsing experience by alerting you about potential malicious webpages. However, there is a small risk of it marking a safe website or online application as unsafe. This will cause web protection to block them incorrectly. Should the same page, domain, IP address, or online app be blocked repeatedly, it can be added to exceptions so that it will not be scanned by the Bitdefender engines, thus ensuring a smooth web browsing experience.

To add an exception:

  • Click “Protection” on the navigation menu on the Bitdefender interface.
  • In the ONLINE THREAT PREVENTION pane, click “Settings.”
  • Click “Manage Exceptions.”
  • Click + “Add an Exception.”
  • Type in the corresponding field the name of the website, the name of the domain, or the IP address you want to add to Exceptions.
  • Enable the switch next to Online Threat Prevention.
  • Click “Save” to save the changes and close the window.

Only websites, domains, IP addresses, and apps that you fully trust should be added to this list. These will be excepted from scanning by the following engines: threat, phishing and fraud.

Scavenger Hunt FAQ

Where can I learn about the Scavenger Hunt?

  • Click on the Scavenger Hunt board found in the Exhibit Hall.
  • Uncover hidden letters throughout the event space, and collect all the clues to the hidden phrase! Words have been hidden within objects (including within Sponsor Booth interactions) and can only be revealed when they are clicked, so look closely! Be sure to jot down the clues as you find them.

Where are the letters?

The letters are hidden throughout the venue! Make sure you check out all the rooms, visit all the booths, and click around in some sneaky spots to find the clues.

Where do I submit my winning phrase?

When you have collected all your letters, click on the Scavenger Hunt board found in the Exhibit Hall to submit your answer.

How do I tell if I’ve won?

Winners will be posted in the Fusion venue.

How do I claim my prize?

Winners will receive an email from D2L with their prize after the conference.


I have questions about Fusion that aren't answered here. Who can I contact?

If you have any additional questions about our virtual Fusion 2021 program, please email us at