Membership Manager, REINSW
Jess Donati is the Membership Manager at the Real Estate Institute of New South Wales. She has been working in member associations for 15 years with roles varying across all areas of the business, providing her with a broad range of skills and knowledge. Specialising in customer experience, membership, process improvement, technology utilisation, digital strategy, projects and database management. Over the years, she has completed hundreds (if not thousands) of projects focusing on improving the customer experience, member recruitment and retention, member engagement, as well as reducing the admin burden on staff members by harnessing the power of technology to assist with every day processes.