Your customer success expert is your key point of contact and advocate for bringing your strategic vision to life. They’re dedicated to helping you maximise the value of your D2L Brightspace investment and to drive product utilisation, increase loyalty, measure outcomes and build a sustainable long-term strategy and partnership.
From day one, we’ll collaborate with you through regular touchpoints to listen, advise and guide, supporting your growth and safeguarding you from roadblocks along the way. Here’s what your experience could look like with our customer success experts.
Evaluate
We begin with a needs assessment to identify your challenges and goals, mapping them to strategic initiatives. Your dedicated Customer Success Manager (CSM) joins at this stage, guiding you from quote to kickoff.
Onboard and Launch
Next, you’ll meet your implementation team, with your CSM keeping you informed through launch. Once live, they’ll help develop a strategy aligned with your goals, consulting on initiatives and enablement to maximise Brightspace’s value.
Optimise
Your CSM supports your growth, shares metrics, suggests strategies, and introduces tools to improve workflows. They deliver success plans, business reviews, and connect you with D2L teams for additional support.
Grow
Your CSM shares product updates, insights, and best practices while connecting you with peers. At renewal, your Client Sales Executive explores ways to enhance your experience.
Partnering With You to Drive Outcomes
With our talented customer success team at your side, you always have a trusted advisor dedicated to helping you achieve your goals. They will:
Act as your primary point of contact and advocate from day one of your client journey
Partner to develop strategy around product usage, adoption and optimal roadmap planning
Share tool usage reviews, recommendations on driving product expertise or introducing preexisting tools for your use case
Provide awareness around new products or services that can enhance and elevate the existing learning experience
Deliver valuable insights through best practices, white papers, client success stories and industry use cases
Facilitate meaningful connections with clients and peers who share similar goals to foster collaboration and growth
What People Are Saying
The Customer Success team at D2L has been instrumental and incredibly supportive in helping us adapt and innovate our offerings. They’ve encouraged us to think outside the box about the capabilities of Brightspace, ensuring that we deliver exceptional service and effectively support every delivery model at Teach First.
Robyn Harvey Manager Tech & Learning Services, Teach First
We’ve also had fantastic ongoing support through the customer success team. They’ve been really instrumental in our success.
Mairi McLaughlin Partnership Manager, Sport Scotland
Frequently Asked Questions
What are some examples of projects a customer success manager could support with?
Your customer success manager is there to help you make the most out of your solution. Some of the most common support they offer includes:
rolling out a new programme or tool within Brightspace
learning designs and tools within Brightspace to achieve a goal
discovering an existing feature or functionality from D2L
connecting you with other customers/peers with similar goals
driving product enablement through resources like our webinar series, helping you stay up to date on best practices and new features
How can we expect to connect with our customer success managers?
There are a number of opportunities to connect and collaborate with your CSM. There will be regular check-ins with your CSM to track progress against your goals. Your CSM will also provide strategic business reviews to measure achievement and help you redefine goals as needed. They’ll also help with roadmap updates and information about strategic client events, like D2L Fusion and D2L Connections.
Get the Best Return
Brightspace is an investment. Let’s make sure you get the most out of it.
Our customer success manager is top notch. He has gotten to know us, our set-up and our organisation well. He has been instrumental in helping us navigate Brightspace and the D2L company.Storie WalshDirector of TechnologyVHS Learning
Our customer success manager is top notch. He has gotten to know us, our set-up and our organisation well. He has been instrumental in helping us navigate Brightspace and the D2L company.Storie WalshDirector of TechnologyVHS Learning