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Your Priorities Are Our Priorities

From day one, we’ll collaborate with you through regular touchpoints to listen, advise and guide, supporting your growth and safeguarding you from roadblocks along the way. Here’s what your experience could look like with our customer success experts.

Evaluate

We begin with a needs assessment to identify your challenges and goals, mapping them to strategic initiatives. Your dedicated Customer Success Manager (CSM) joins at this stage, guiding you from quote to kickoff.

Onboard and Launch

Next, you’ll meet your implementation team, with your CSM keeping you informed through launch. Once live, they’ll help develop a strategy aligned with your goals, consulting on initiatives and enablement to maximise Brightspace’s value.

Optimise

Your CSM supports your growth, shares metrics, suggests strategies, and introduces tools to improve workflows. They deliver success plans, business reviews, and connect you with D2L teams for additional support.

Grow

Your CSM shares product updates, insights, and best practices while connecting you with peers. At renewal, your Client Sales Executive explores ways to enhance your experience.

Partnering With You to Drive Outcomes

With our talented customer success team at your side, you always have a trusted advisor dedicated to helping you achieve your goals. They will:

  • Act as your primary point of contact and advocate from day one of your client journey
  • Partner to develop strategy around product usage, adoption and optimal roadmap planning
  • Share tool usage reviews, recommendations on driving product expertise or introducing preexisting tools for your use case
  • Provide awareness around new products or services that can enhance and elevate the existing learning experience
  • Deliver valuable insights through best practices, white papers, client success stories and industry use cases
  • Facilitate meaningful connections with clients and peers who share similar goals to foster collaboration and growth

What People Are Saying

The Customer Success team at D2L has been instrumental and incredibly supportive in helping us adapt and innovate our offerings. They’ve encouraged us to think outside the box about the capabilities of Brightspace, ensuring that we deliver exceptional service and effectively support every delivery model at Teach First.
Robyn Harvey Manager Tech & Learning Services, Teach First
We’ve also had fantastic ongoing support through the customer success team. They’ve been really instrumental in our success.
Mairi McLaughlin Partnership Manager, Sport Scotland

Frequently Asked Questions

What are some examples of projects a customer success manager could support with?

Your customer success manager is there to help you make the most out of your solution. Some of the most common support they offer includes:

  • rolling out a new programme or tool within Brightspace​
  • learning designs and tools within Brightspace to achieve a goal
  • discovering an existing feature or functionality from D2L
  • connecting you with other customers/peers with similar goals
  • driving product enablement through resources like our webinar series, helping you stay up to date on best practices and new features

How can we expect to connect with our customer success managers?

There are a number of opportunities to connect and collaborate with your CSM. There will be regular check-ins with your CSM to track progress against your goals. Your CSM will also provide strategic business reviews to measure achievement and help you redefine goals as needed. They’ll also help with roadmap updates and information about strategic client events, like D2L Fusion and D2L Connections.

Get the Best Return

Brightspace is an investment. Let’s make sure you get the most out of it.

Let’s Talk
Storie Walsh Our customer success manager is top notch. He has gotten to know us, our set-up and our organisation well. He has been instrumental in helping us navigate Brightspace and the D2L company. Storie WalshDirector of TechnologyVHS Learning

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