D2L Cookies Policy


    This page contains a description of the cookies we use on D2L Web sites, including www.D2L.com. Most Web browsers enable you to manage cookies through your browser settings. To learn more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. As our Web sites and offerings materially evolve, we will review and update this Web page from time to time.

    What are Cookies?

    Cookies are small pieces of data placed on your web browser by the offerings you use or the Web sites you visit. Directive 2009/136/EC (the “Cookies Directive”), which amends Directive 2002/58/EC, came into force in the European Union (EU) on 25 May 2011. The Cookies Directive provides that “the storing of information or the gaining of access to information already stored, in the terminal equipment of a subscriber or user is only allowed on condition that the subscriber or user concerned has given his or her consent, having been provided with clear and comprehensive information”.

    Cookies Used on D2L Web sites

    When you visit a D2L Web site, you may encounter cookies described in the list below. Our lists are grouped based on the International Chamber of Commerce (ICC) cookie guide, which identifies four categories of cookies:

    1. Strictly necessary cookies
    2. Performance cookies
    3. Functionality cookies
    4. Targeting or advertising cookies

    We also identify the cookies listed as either first party or third party. First party cookies are created by the D2L Web site you are visiting. Third party cookies are created by some site or offering external to the one you are visiting or accessing.

    1. Strictly Necessary Cookies

    Strictly Necessary Cookies are necessary to provide services explicitly requested by the user. We use Strictly Necessary Cookies on our Web sites and in our offerings to authenticate you as a user, remember you as having logged in and enable you to use our offerings and Web sites. These cookies are “strictly necessary” to provide services “explicitly requested” by you. By not allowing these cookies, your ability to use certain features of a Web site or offering may be limited. The following list includes Strictly Necessary Cookies:

    Cookie NameDescriptionCookie TypeWhich D2L Web sites use it?
    event_portalA session cookie that is used to keep a registered user logged into the conferences event portalFirstD2L.com
    Amazon Web Services (AWS)To ensure the best possible site experieince our site utilizes an AWS load balancer. It keeps track of which server you were directed to.ThirdD2L.com, Brightspace.com
    1. Performance Cookies

    Performance Cookies collect anonymous information on the offerings you use or the Web sites you visit. We use Performance Cookies to collect aggregate (and therefore anonymous) information about how visitors use our offerings and Web sites. This information that we collect does not identify you as an individual. By visiting a D2L Web site, you agree that we can place the following Performance Cookies on your device, as your browser settings allow:

    Cookie NameDescriptionCookie TypeWhich D2L Web sites use it?
    Google AnalyticsMore on how we use Google AnalyticsThirdD2L.com, achievementstandards.org, toolkit.asn.desire2learn.com and elastic1.asn.desire2learn.com, Brightspace.com
    PHPSESSIDThis cookie stores browsing session information to allow for a consistent user experience while browsing the site.FirstD2L.com, achievementstandards.org, toolkit.asn.desire2learn.com and elastic1.asn.desire2learn.com
    AkamaiThese cookies are used to for effective video streaming purposes from Kaltura and Akamai. They are used to track and report on visitor behavior on a site for performance improvement purposes.ThirdD2L.com
    App DynamicsThese cookies help us determine any bottle-necks in our site performance to ensure users have a fast site experience.FirstD2L.com
    Lucky OrangeLucky Orange tracks users’ interactions on D2L’s Web site to understand usage and abandonment on our Web sites. The cookie does not collect personal information or IP addresses.ThirdD2L.com, Brightspace.com
    PendoD2L uses Pendo to guide you through our TryNow experience sites. It tracks your usage, interests and when you abandon features by collecting your TryNow unique identifier in its cookies.Thirdhttps://trial.brightspace.com/ and https://corporatetrynow.brightspace.com/
    1. Functionality Cookies

    Functionality Cookies are not essential, but are used to collect information about you which is used to enhance and improve your experience with an offering or Web site. We use Functionality Cookies to provide you with a customized user experience with our offerings and Web sites. By visiting a D2L Web site, you agree that we can place the following Functionality Cookies on your device, as your browser settings allow:

    Cookie NameDescriptionCookie TypeWhich D2L Web sites use it?
    cookieDisclaimerPrevents the cookie disclaimer from displaying again for 30 days after the user closes the disclaimer and continues to browse on a D2L Web site.FirstD2L.com
    CountryStores the users current country based on IP address.FirstD2L.com
    Drupal.toolbar.collapsedUsed to set up the initial toolbar state (collapsed or not) for the userFirstachievementstandards.org, toolkit.asn.desire2learn.com and elastic1.asn.desire2learn.com
    formDataStores any user information submitted in a form to be used later to prepopulate subsequent forms.FirstD2L.com
    has_jsUsed to generate different markup depending on whether the user agent is capable of executing JavaScript or not.Firstachievementstandards.org, toolkit.asn.desire2learn.com and elastic1.asn.desire2learn.com
    _icl_current_languageUsed to provide Web pages in the correct language.FirstD2L.com
    tawkChatKeeps track of if you are in an active live chat session.FirstD2L.com
    userJourneyKeeps track of the topics that a user views most, to help serve up related content.FirstD2L.com
    1. Targeting Cookies

    Targeting cookies collect information about your browsing habits in order to customize the content (including advertising) you view on a Web site or while using an offering. Targeting cookies are often linked to functionality offered by some site or offering external to the one you are visiting or accessing. The following Targeting Cookies may be set by a third party on your device when you visit a D2L Web site:

    Cookie NameDescriptionCookie TypeWhich D2L Web sites use it?
    MaxMindD2L.com uses the Maxmind GeoIP2 Precision Services to determine which country the user is from. To automically direct them to the country site best suited for the user. Along with the country we use the state or provice to help auto-populate this data when a user decides to submit their personal information through one of our web forms.ThirdD2L.com
    HubspotHubspot is a tool we use for sending emails. These cookies are used to track visitors’ use of D2L Web sites. The cookies are placed by the Hubspot server and cannot access, read or modify any other data on a user’s computer. Hubspot may link the information stored in cookies to any personally identifiable information a user chooses to submit on a D2L web site.ThirdD2L.com, Brightspace.com
    AddThisAddThis is an optional page sharing service that allows you to share Web pages to your social networks.
    Opt-out of using AddThis cookies.
    Contact SegmentcontactSegment is a personalization cookie which we use to store user segment or market information to market more relevant contentFirstD2L.com

    More Information on Google Analytics

    We use Google Analytics to collect top level information about how visitors use certain D2L Web sites. Google Analytics provides the information we need to improve the user experience and serve up the content our visitors find most useful. The Google Analytics cookies store information about what pages people visit, how long they are on the site, how they got there and what they click on. Information supplied by Google Analytics helps us analyze site traffic to identify areas to improve in order to provide our visitors with a better experience. No personal information (for example, names or addresses) is gathered or stored, so this information cannot be used to identify individuals. For an overview of privacy at Google, click here. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

    Links to Third Party Offerings and Web Sites

    We may also link to third party offerings of Web sites that use cookies like the ones described above. If you access another offering or Web site through a link that we have provided, the offering you are accessing or the site you are visiting is responsible for providing you with information about how they use cookies.


    If you have any comments, questions or concerns about this page, the data that we collect from you or how that data is being used, or to report suspected misuse of your information, please contact us at Privacy@D2L.com or write to us at:

    D2L Corporation
    Attn: Privacy Officer
    151 Charles Street West, Suite 400
    Kitchener, Ontario
    N2G 1H6 Canada

    Last Modified: March 12, 2018