RECORD-BREAKING COMPLETION RATES
Leveraging the Brightspace platform, TAFE Queensland created 200 documents supported by over 100 webpages and activities, 10 animations, and 26 videos. Volunteers achieved an overall completion rate of 80 percent for the training program, significantly higher than any learning solution deployed for previous Games.
Kerrie Nash, event knowledge services, TAFE Queensland, says, “The solution put in place set a new benchmark in workforce training for major sports events. The blended learning approach and content-rich interactive modules were impressive […] I have not seen such a holistic approach to learning in the event environment.”
The customised content, combined with first-class support for mobile access, enabled learners to engage with the resources on offer, and devote more time to training—they could learn from anywhere.
Volunteer AnnMarie Kavanagh explains, “Training was awesome and easy to follow on the online volunteer portal. The knowledge I’ve gained will last a lifetime.” Sian Woods, another GC2018 volunteer, adds: “My volunteer training at TAFE Queensland allowed me to be the greatest volunteer I could be, learning life skills that I can take with me in future job opportunities.”
PAPERLESS LEARNING BOOSTS SUSTAINABILITY
As an added bonus, delivering the entire program through D2L’s learning platform enabled a completely paperless training program—the first time this had ever been achieved at the Games. By removing the need for printed workbooks, more than 1.8 million pieces of paper were saved. This aligned perfectly with the Games’ commitment to sustainability, which was strongly supported by GC2018 volunteers, educators, and administrators.
SUCCESSFUL TRAINING SECURES A LEGACY
GC2018 spectator services team received worldwide recognition for contributing to the success of the tournament, and the training program was integral in equipping them with the knowledge and skills to achieve this. Providing relevant, enjoyable, and accessible content through the platform led to a highly informed and disciplined volunteer service, who were fully in tune with the goals of the event.
TAFE Queensland won two awards due to their achievements in providing vocational education and training design and delivery services to the Gold Coast 2018 Commonwealth Games—specifically the 2018 Australian Business Awards for Service Excellence and the Best Achievement in Event Education and Training at the 2018 Australian Event Awards.
Welcoming volunteers embodied the inclusive spirit of the Commonwealth Games, and TAFE Queensland built this inclusive atmosphere with D2L support. Volunteer teams exceeded all expectations, ensuring the long partnership between TAFE Queensland and D2L will continue, guaranteeing the legacy of the 2018 Commonwealth Games.