How can care coordinators feel ready to succeed—and know where their skills can take them next?
Carrie Maynard, Manager, Learning Experience Design and Architecture at Serefin, shares how her team uses D2L Brightspace to connect competency mapping with assessments and give departments a shared language for learning and development.
Serefin provides relationship-based care coordination to help people navigate health and social services. Maynard explains how a competency framework can support employees from recruitment through professional development and career growth. By making skills clear and transferable, the framework helps managers coach employees and gives employees more ways to build on their strengths and explore new career paths.
Key takeaways:
- Connecting competency mapping with assessments
- Creating a shared approach to employee development across departments
- Helping employees build transferable skills and explore career paths
“Not everyone's going to stay in the same role, so then how can we make those skills that they can level themselves up, but also make them transferable?” — Carrie Maynard
Maynard was recognized at Fusion with a 2026 D2L Excellence Award for building a scalable, competency-based learning ecosystem. Read the Serefin Excellence Award story.