Any time that we raise an issue, we know that our D2L contacts will either solve it or escalate to ensure we receive a quick fix. The quality of support has been fantastic; we could easily have been overwhelmed as such a small team, but we never feel alone with the D2L support team on our side.
– Vanessa Cox, Director of Online Learning, University of Dallas
D2L Support helps us provide better service to our clients by allowing us to offer extended support hours, in both official languages, across a breadth of support methods (email, chat, phone). This is not something that could be offered internally without a significant investment in human resources and time for initial and ongoing training.
We are a small team within our organization, and we don’t have all the resources to be able to support the growing number of learners and their needs. End User Support provides us the extra hands to help support our vast network of learners.
– Ashley Lee, Education Program Coordinator, American Nurses Association
Hassle-free implementation
End User Support Services will get you up and running quickly with an end-user help desk and support workflow tailored to your specific objectives, saving you time and money.
Quick service
Your end-user help desk is powered by a team of experts trained to address the unique needs of your end users. Our support professionals have experience across the Brightspace platform and the technology that interacts with the platform.
Comprehensive coverage
All End User Support packages include unlimited case support for all end users of the Brightspace platform across your organization: advisors, educators, learners, and parents.
End User Support Package Highlights
Basic
- 24x7x365 portal, email, and live chat coverage
- Standard reporting package included
- Semiannual case review meeting
Standard
- 24x7x365 portal, email, live chat, and phone coverage
- Standard reporting package included
- Quarterly case review meeting
Branded*
- 24x7x365 custom-branded portal, email, live chat, and phone coverage
- Custom reporting package
- Monthly case review meeting
- Assigned End User Support Manager
*Plus Administrator Support required.