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Support Services

End User Support

Leverage D2L to extend a world-class support experience to your end users—24x7x365. Quickly and easily add End User Support to any of our Administrator Support packages, helping ensure all users have the answers they need, when they need them most.

Screenshot of the built-in predictive analytics for teachers

Hassle-free implementation

End User Support Services will get you up and running quickly with an end-user help desk and support workflow tailored to your specific objectives, saving you time and money.

Quick service

Your end-user help desk is powered by a team of experts trained to address the unique needs of your end users. Our support professionals have experience across the Brightspace platform and the technology that interacts with the platform.

Comprehensive coverage

All End User Support packages include unlimited case support for all end users of the Brightspace platform across your organization: advisors, educators, learners, and parents.

End User Support Package Highlights

Basic

  • 24x7x365 portal, email, and live chat coverage
  • Standard reporting package included
  • Semiannual case review meeting

Standard

  • 24x7x365 portal, email, live chat, and phone coverage
  • Standard reporting package included
  • Quarterly case review meeting

Branded*

  • 24x7x365 custom-branded portal, email, live chat, and phone coverage
  • Custom reporting package
  • Monthly case review meeting
  • Assigned End User Support Manager

*Plus Administrator Support required.

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