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Support Services

Administrator Support

In addition to Brightspace Community, your administrators will also want the reassurance of knowing a team of Brightspace experts are on hand when they need help. We offer an impressive range of Administrator Support packages designed with the flexibility to meet your unique needs.

Screenshot of ASC Community Homepage

The Approved Support Contact (ASC) Community Homepage is your administrators’ home base, quickly connecting them to everything they need to get the most out of Brightspace—24x7x365.

Reach out

It’s easy to connect with Brightspace Support quickly from the ASC Community Homepage using the channel you prefer: web portal, chat, or email.

Gain knowledge

You’ll always have resources at your fingertips. Link to Brightspace Community and other self-directed training resources directly from the ASC Community Homepage.

Rest assured

The ASC Community Homepage provides access to the client trust dashboard so that you have visibility to see that things are running smoothly.

Administrator Support Package Highlights

Basic

Included with Brightspace Core

  • 2 approved support contacts
  • 24x7x365 email coverage
  • Mon–Fri, 8am–8pm (customer’s local time) live chat coverage
  • 60 cases included per year

Select*

Optional Upgrade

  • 3 approved support contacts
  • 24x7x365 email and live chat coverage
  • Unlimited cases included
  • Historical case review and reporting available on request

*Select Admin Support required for Performance and/or Engagement Plus.

Plus*

Optional Upgrade

  • 3 approved support contacts
  • 24x7x365 email and live chat coverage
  • Unlimited cases included
  • Historical case review and reporting available on request
  • Test site refresh once per year

*Plus Admin Support required for Branded End User Support.

Platinum*

Optional Upgrade

  • 5 approved support contacts
  • 24x7x365 email and live chat coverage
  • Unlimited cases included
  • Historical case review and reporting included
  • Test site refresh once per year

*1:10 Technical Account Manager included with Platinum Admin Support.

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