An accessible, online program that improves the training process and helps maintain procedural compliance
Deploying an online learning solution has proven critical to B&W Canada’s continued goal of effectively maintaining procedural compliance, achieving efficiencies in the training program, and providing a positive user experience.
The understanding of the effectiveness of its internal training program has improved with the inclusion of formal evaluation—learners are now required to review and engage with material more closely in order to pass quizzes, and passing those quizzes is required for accreditation. With these results in hand, the organization is also better positioned to monitor and validate the quality of its training experience and continue to identify opportunities to improve.
Logistically, B&W Canada has been able to automate much of the learning process and eliminate many of the inefficiencies associated with the paper-based training approach. Dedicating time to pursuing and notifying individuals who need to complete training is no longer necessary—the system automatically completes those tasks. The Brightspace platform’s integration with its existing data structures also allows the company to easily report on dates, results, and any other individual details as far as training assignment and completion are concerned. New users and profile updates are also handled through the system—a process which was formerly done manually.
The feedback from users has been resoundingly positive. Many of the company’s employees were already used to seeing computer-based learning models for other purposes, leading them to embrace the adoption of an online learning platform for their own training. Because employees have set time windows in which to complete training modules, the anytime/anywhere accessibility benefits of the web-based platform have helped create a continually available learning experience that supports their own unique schedules, locations, and availability.
The adoption of the Brightspace platform has completely eliminated all but a small portion of the paper-based training that was previously conducted. The solution has been rolled out to a specific set of employees across the overall company, and this early success has led to other areas of the enterprise requesting similar deployments. In an industry with such stringent standards for procedural compliance, enabling field technicians to supplement and validate their knowledge in a highly accessible, user-friendly way will be an ongoing priority for B&W Canada. Brightspace has provided the simplicity and flexibility required to help B&W Canada deliver a pervasive, perceptive, and personalized learning experience capable of evolving with them as they grow.