How to use video-based assessment
Soft skills have traditionally been difficult to assess in online courses, which often rely heavily on multiple-choice questions and written assignments instead of face-to-face interactions. But, with increasing improvements to how video is recorded and published online, video-based assessment has become a real possibility for instructors.
Certain fields require good communication skills and teamwork, for example:
- Sales training: assessing how well a rep understands and responds to questions.
- Business courses: evaluating presentations, communication skills and teamwork.
- Professional development: seeing how an instructor carries themselves in an office setting, and providing constructive feedback.
- Any other profession that requires connecting with other people, such as social work, consulting, counselling, or healthcare.
In those cases, employees can record themselves delivering a presentation or performing in a roleplaying scenario, and submit it for assessment. Instructors can then evaluate how employees speak, their body language, and how they respond to questions.
Even outside of these fields, it’s difficult to find programs that don’t have “better communication” as a desired outcome. For example, the Computer Engineering program at Penn State Behrend includes “ability to communicate effectively” among its program outcomes.
In hard science or technical fields, understanding the employee’s thought process is crucial—seeing how an employee arrived at a result is often as important as the result itself.
In those cases, employees can record their coding or calculations from start to finish, and instructors and peers can provide feedback to help them identify where they can improve their process.
New courses online
Video assessment can also allow for entirely new types of courses online. For example, it used to be difficult to teach new languages online. Now it’s possible to evaluate an employee’s pronunciation, accent, and tone of voice online, and simulate conversations that allow them to actually practice their language skills. This means that employees preparing to work internationally can practice and develop their understanding before going overseas.
For more, check out these seven benefits of video-based assessment.