7 ways retailers can use Social Assessment
1.
Process walkthroughs for new hires
2.
Product training and demonstrations
3.
Pep talks and high-fives to recognize positive employee behavior
4.
Coaching around inappropriate behaviors
5.
Reinforce and propogate compliance training
6.
Capture and share knowledge and experiences
7.
Role-play customer scenarios (difficult customer, shoplifting, complicated return etc.).