7 ways retailers can use Social Assessment

1.
Process walkthroughs for new hires

2.
Product training and demonstrations

3.
Pep talks and high-fives to recognize positive employee behavior

4.
Coaching around inappropriate behaviors

5.
Reinforce and propogate compliance training

6.
Capture and share knowledge and experiences

7.
Role-play customer scenarios (difficult customer, shoplifting, complicated return etc.).
*Source: Retail Customer Experience