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16 important soft skills for the future of work


Complex problem solving

Critical thinking



Self-directed, engaged learning

Social intelligence

Emotional intelligence




Personal service

Strategic decision-making


Cognitive flexibility

People management

of executives said a lack of soft skills was the biggest proficiency gap they saw in the U.S. workforce.


of HR managers said they'd hire a candidate with strong soft skills even if his or her technical abilities were lacking, while just 9% percent would hire someone with strong technical credentials but weak soft skills.


Managers who incorporate a range of soft talents into their leadership approach can increase their team's performance by as much as 30%.
Progress is the single biggest employee motivator.

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