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The Secret to Building an Excellent Customer Experience in Retail

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Changing buying behaviors and the rise of ecommerce mean providing excellent in-store experiences is more important than ever before.

Meeting the customer services expectations of your shoppers starts with sales associates. So why aren’t more retailers focused on proactively addressing recruitment, training, engagement, and retention of their frontline teams?

Read this playbook to find out:

  • Why retailers are focusing on learning and development as a tool to enhance customer interactions and drive sales
  • What you need to know about using skills mapping to support career growth and improve the lifetime value of employees
  • How facilitating access to modern learning opportunities can align learning outcomes to real on-the-job skills

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