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D2L > Blog > Como avaliar a performance da plataforma de aprendizagem em tempos de crise
Aprendizagem Online

Como avaliar a performance da plataforma de aprendizagem em tempos de crise

  • 4 min para ler

Entenda como avaliar a performance da plataforma de aprendizagem em tempos de crise e a importância das métricas para garantir a qualidade do ensino.

São tempos incomuns e sem precedentes para a nossa comunidade educacional. Escolas, IES e professores mobilizaram-se e reuniram-se em torno do estudo online de maneiras verdadeiramente inacreditáveis, a fim de fornecer continuidade e normalidade, como a adoção da plataforma de aprendizagem.

A D2L está orgulhosa de chamá-los de nossos heróis. E estamos comprometidos em apoiar cada IES com o tempo de atividade, por meio de recursos que permitem que professores e instrutores façam o melhor trabalho possível.

O aprendizado online está experimentando níveis extraordinários de crescimento à medida que instituições, professores e alunos recorrem à uma plataforma de aprendizagem para facilitar a continuação do ensino em números recordes. 

A Unesco estima que 1,37 bilhão de estudantes em todo o mundo foram afetados pelo fechamento de escolas e universidades por causa da pandemia. 

A empresa global de educação Pearson registra um aumento de 400% na atividade em todas as suas ferramentas, com a demanda crescendo diariamente. 

Ao passo que mais instituições de ensino, profissionais e estudantes de todo o mundo se envolvem no aprendizado online – alguns pela primeira vez – e em uma escala e velocidade sem precedentes, há muito a ser aprendido e diferentes deficiências a serem corrigidas.

 

Leia também: A D2L está comprometida em garantir a continuidade do aprendizado nesse período desafiador

 

As IES podem ser atraídas a acreditarem que tudo está bem, simplesmente porque os números estão aumentando e as métricas mostram uma progressão correta. Mas, como sabemos muito bem com a crise da Covid-19, crescimentos rápidos e gráficos adequados nem sempre são bons.

Com o aumento do volume de usuários na plataforma de aprendizagem Brightspace, é fundamental que apliquemos maneiras de medir continuamente nosso desempenho para garantir que estamos entregando valor aos parceiros. 

Para isso, o D2L depende de métricas como tempo de atividade e pontuação do promotor líquido (NPS – sigla de Net Promoter Score, em inglês) para indicar a estabilidade do nosso sistema e monitorar a satisfação do usuário com o sistema.

 

O tempo de atividade e a satisfação do cliente são métricas que realmente importam na plataforma de aprendizagem

 

Nossa missão como empresa é fazer a diferença na vida de professores, instrutores e alunos. Métricas como tempo de atividade e NPS nos ajudam a monitorar nosso desempenho e garantir que estamos no caminho certo ao navegarmos juntos nessa crise da Covid-19.

O tempo de atividade representa a porcentagem de período em que o hardware, um sistema ou dispositivo de TI, está operando com sucesso. 

 

Você pode se interessar: Como será a experiência de aprendizagem dos alunos no ensino superior pós-crise e pandemia?

 

Na prática, refere-se a quando um sistema está funcionando, contra o tempo de inatividade, que está relacionado com o período de inutilização da plataforma. 

Se professores e alunos não puderem acessar seu LMS (Learning Management System ou Sistema de Gestão da Aprendizagem, na tradução) gera resultados negativos em todo o fluxo.

O fraco desempenho do sistema e a falta de confiabilidade são simplesmente resultados inaceitáveis ​​em nossos levantamentos. É por isso que nos orgulhamos da D2L por oferecer um tempo de atividade de 99,9% e temos um histórico de exceder significativamente essa métrica há anos. 

Queremos garantir que, ao decorrer da crise, a D2L esteja comprometida em manter esse tempo de atividade da plataforma de aprendizagem Brightspace, a fim de apoiar escolas, professores e alunos durante toda essa pandemia. 

Desejamos certificar que nenhum aluno fique para trás e que os estudantes sempre tenham acesso às ferramentas necessárias para continuarem seus aprendizados.

O Net Promoter Score (NPS) é uma métrica para avaliar a lealdade do cliente à marca, produtos ou serviços de uma empresa. A D2L analisa o NPS como uma métrica-chave. 

Desde que começamos a pesquisar nossa base de clientes para o NPS, em 2017, obtivemos consistentemente classificações positivas, especialmente em comparação com outras soluções da plataforma de gerenciamento de aprendizado.

Valorizamos muito as interações e o feedback de nossos clientes. A opinião dos nossos parceiros conduziu muitas iniciativas importantes na D2L, incluindo investimentos em gerenciamento de sucesso do cliente. 

Também resultou no desenvolvimento de mais de 6.000 artigos e mais de 2.000 discussões na Comunidade Brightspace, focadas nos principais tópicos de interesse do público. 

Também nos orgulhamos em responder rapidamente. 85% das perguntas feitas na Comunidade Brightspace são respondidas em 24 horas. Com milhões de pessoas fora da escola, nos reunimos para mantê-los aprendendo. 

Queremos fazer nossa parte ouvindo continuamente nossos clientes, fornecendo os recursos e suporte necessários para ajudar a facilitar essa jornada para o ensino online e a adesão da plataforma de aprendizagem. 

Em nenhum momento durante nossos 20 anos de história como empresa, nossa missão de fazer a diferença na vida de professores, instrutores e alunos foi mais clara ou mais vital para toda a equipe como agora.

 

SOBRE O AUTOR

Nick Oddson é CTO da D2L.

Ele traz mais de vinte anos de experiência em design e software de nível empresarial para sua função e é responsável por orientar a equipe de produtos da D2L, enquanto continua a escalar e desenvolver as soluções de aprendizado para corporações.

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