Improve your customer service experiences
You need to provide your customer support teams with modern, agile learning experiences to effectively engage, train, and retain the right talent. That’s how you can make sure you’re consistently delivering the kind of superior, on-brand service experiences that will win over customers in today’s competitive marketplace. D2L can help.
Content creation and curation to resolve cases faster
- Combat high turnover by creating and curating custom training content that can be delivered at scale to quickly onboard new support staff across multiple locations.
- Improve associate engagement by creating interactive learning moments that can be accessed on-demand.
- Deliver exceptional customer service by making important knowledge like new product information available to frontline support staff at the point of need.
Collaborative learning and Social Assessment™ to improve support levels
Enhance customer interactions by allowing frontline employees to immediately apply learning to real-life customer scenarios through situational learning experiences.
Improve support staff performance by using video to facilitate regular feedback on demonstrations of skill or competency.
Gamify training with badges and certificates to motivate employees by recognising their unique achievements, including the delivery of exceptional service.
Personalised learning to optimise utilisation rates
- Deliver customised learning content that provides support staff with personalised learning paths to help them grow in their roles.
- Encourage knowledge retention and monitor training uptake by automating the delivery of quizzing to reinforce learning and training.
- Encourage employee-led learning by allowing support staff to search for and self-enroll in courses to improve skills and complete required training.
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Find out how D2L can help you build a modern learning culture that addresses your unique workforce challenges.