The ANA was looking for a learning platform that could not only improve learning engagement and effectiveness, but also grow with the organisation and support rapid response to an ever-changing healthcare market. It also wanted to partner with an innovative vendor that could bring learning expertise to the table and provide exemplary customer service.
“We needed a smart and flexible learning platform to help us deliver content in creative ways,” says Ashley Lee, education program coordinator for the ANA. The ANA sought a system that would allow it to customise content for learners and improve their engagement with the content. Desired capabilities included discussion boards, interactive content, and intelligent agents, as well as gamification and badging to reach learners individually. To better integrate ANA learning with academia, the organisation also sought a platform that could support competency-based learning and aggregate learner data so it could measure engagement and learning outcomes.
Following a comprehensive 18-month RFP process that had the organisation looking worldwide for a solution, the ANA chose D2L’s next-generation learning experience platform, Brightspace, to support the new dynamic, interactive model of learning it was looking to build.
Brain Science Ignites Engagement
Embracing the latest advancements in brain science combined with adult learning principles, ANA’s team has worked with D2L to break down its learning materials and restructure its courses to promote better learner engagement and knowledge retention. Capabilities within the Brightspace platform have allowed the ANA to group content together and make modules available within course shells, as well as upload and integrate SCORM objects like quizzes and surveys into specific courses.
Brightspace Capture, the platform’s video capture software, is used extensively to record and incorporate learning content, and to capture and stream live webinars. Gamification features such as badging are also used within Brightspace to further encourage learner engagement.
“Strategically, we were very precise that the features of our platform needed to do more than provide a flat ‘death by PowerPoint’ learning experience,” says Robert. “We took the stand that what we would build would be of the highest quality and provide a high degree of engagement.”
An Improved Learning Experience
To build engaging, focused activities and content and provide learners with a bigger distribution of topics, the ANA uses D2L’s Brightspace platform to leverage external content providers and subject matter experts through easy linking to external content.
“Even if we don’t have certain pieces of information within our platform, Brightspace gives us the ability to go find it and link to that content directly from inside the platform,” says Robert. “This was really important for our user base.”
Brightspace’s simplified user interface allows ANA’s members to track their learning progress, which helps keep them on task. The association also leverages D2L’s intelligent agents in almost all of its live courses, which allows it to easily communicate directly with members and large numbers of course registrants within the platform. Polls and surveys are used to solicit continuous feedback from learners so the ANA can flexibly adjust its content and modalities of learning to address knowledge gaps and individualise learning paths. Release conditions in Brightspace help learners navigate their continuing nursing education credits, which are required for renewal of nursing licensure.
“Having a system that allows you to reach out when you need to at certain points of a course, send reminders, and get people moving in the right direction or drive them to discussion boards is very important,” says Robert. “Compared to our last LMS, there’s now a lot more personalisation and engagement between our learners and subject matter experts and a lot more peer-to-peer communication and interaction. That simply wasn’t possible before.”
An Innovative Partner for the Long Term
Beyond the learning technology, the ANA was also seeking an innovative partner that could help it grow with and respond to a changing healthcare market.
“Brightspace makes it easier for us to deliver creative and innovative content to our nurses. It is smart and easy for our staff to use,” says Lee. “The platform is extremely flexible, but it also fits with our IT infrastructure, allowing us to offer single sign-on authentication and gain access to connected systems. D2L’s service is excellent. When we have a new idea of something we want to implement for our nurses, D2L helps make our vision a reality.”