FEEDING A GROWING DEMAND FOR LEARNING
In just over seven months, Smith has used the D2L platform to launch over 250 courses, a pace they don’t see slowing down.
Brian Spears, quality engineer and operations training, comments: “There’s a cross-functional advantage to using the D2L platform because it helps people from different departments get on the same page about how our processes work and who is responsible. It also helps us standardise across our three global operations hubs and makes sure we are being consistent.”
The D2L platform’s tests and quizzes also help the quality team ensure that everyone keeps up to speed and is competent and certified in their role—a significant advantage during external audits. “When we showed one of our auditors how we use Smith University, he was really impressed with the system,” says Spears.
Joseph Chung, trading analyst, also appreciates the way the D2L platform has transformed the company’s training processes:
“Previously I had to walk each individual new trader through our processes one-on-one. With Smith U and D2L, we can relay that same information to all our new traders at once, so I probably spend 50% less time onboarding people to our team.”
The company is keen to continue building on the success it has had with D2L so far. Looking to the future, Bollinger concludes: “When I think about what’s next for Smith, I think about taking the platform that we’ve already built and working with D2L to make that even more meaningful to our employees by constantly evolving and pushing the envelope. We’re dedicated to giving our staff the skills that they need to build our business and improve the processes that they work on every single day.”