ETFO AQ has signed for additional time for TAM and I am not sure what I would do without the TAM program…Eliana makes the connections that are required so ETFO AQ can continue to offer the best programs possible for our 83,000 members.
– Rita Cohen, The Elementary Teachers’ Federation of Ontario (ETFO)
Eliana helps me THINK BIG as we continue to add additional features to our program. Enhancing the Brightspace platform for our candidates is my number one.
– Rita Cohen, The Elementary Teachers’ Federation of Ontario (ETFO)
Maximise engagement
Your TAM is your dedicated advocate. Working directly with your account, your TAM will help drive increased engagement of key teams and stakeholders, bridging the gap between your organisation and D2L.
Increase visibility
Your TAM is your liaison within the D2L organisation to manage, track, and resolve any issues that arise, providing timely and responsive communication.
Streamline communication and coordination
Your TAM will manage platform updates and enhancements, providing technical assistance and coordinating project support.
TAM Packages for Corporate
You can share your TAM, but we bet you won’t want to.
The Technical Account Management Program has four levels of service that offer progressively increasing access and support, designed to balance your technical support needs. The right level of TAM service for you depends on the size, complexity, and criticality of the Brightspace platform to advancing your strategic learning objectives. We will work with you to listen to your specific needs and help you choose the best option.
Select
Enhanced technical engagement to meet your unique support needs.
- Enhanced support beyond Brightspace Community and our traditional Help Desk
- Biweekly status update meetings and TAM engagement reports
- Single point of contact for questions and support escalations
- Hotfix and technology update notifications
Premium
Custom engagement for your unique Brightspace implementation.
- Customised monthly release reviews
- Documentation
- Feature Tracker
- Feature Video
- Data reporting services
- Partner technology case management
- Platform refresh change management