Savvy organisations can capitalise on modern workplace learning to attract talent and improve performance.
There’s a big shift happening when it comes to learning and development in the workplace—a migration to modern learning.
Technology has empowered employees to take learning into their own hands. In an increasingly dynamic world of work that’s requiring the development of all sorts of new skills, knowledge is at a premium. Employees want learning to be an integral part of their job, and they want employers to offer a modern approach to it.
Modern workplace learning is about using technology to put the right information at employees’ fingertips at the right time—giving them easy access to knowledge, knowledge sharing, and training so they can lead their own continuous improvement. It can create a competitive advantage for organisations. Not only can a modern learning experience attract talent—especially millennial talent—it leads to better employee performance, and that benefits both the employee and the business.
Here are the key characteristics of a modern workplace learning experience:
Content creation and curation
Enterprise learning is starting to stray away from stand-up teaching to become more deeply focused on content and courses that provide content, including courses that are delivered in shorter segments. Organisations need to leverage content tools (learning content management systems, app stores and marketplaces, video learning/capture platforms) that allow for quick access to fresh learning content, provide the ability to refresh existing content, create custom and user-generated content, as well as content tracking (new standards such as xAPI and learning records).
Microlearning and just-in-time learning
Microlearning is about delivering knowledge to employees in small, “snackable” chunks exactly when they need it, and it can be particularly helpful for employees in key roles such as sales or call center reps. Automation features in a learning engagement platform, for example, can be employed to deliver little just-in-time learning snippets like quizzes to promote retrieval learning, where those employees re-visit the knowledge they need to have at their fingertips for specific activities, such as a sales call.
Robust analytics demonstrating the impact of learning on business performance is important—all organisations want to be able to measure the ROI of learning. Analytics is another reason why just-in-time microlearning, like quizzes, are an important part of the modern learning experience; they can provide managers with important feedback on employee knowledge retention, performance, and engagement.
Video tutorials have become an important driver of micro, just-in-time learning, which is one of the reasons why, according to Aragon Research, learning content is set to become a $600 billion market in 2018. Video is becoming employees’ preferred learning method and that means organisations need to double down on being able to create and deliver video content.
Today’s employees want to be able to access learning wherever and whenever they want. That’s why enabling mobile learning is a must for any organisation. Mobile learning apps and video learning on mobile devices are a good way for organisations to gain traction with employees in this regard. Organisations should also ensure that all learning content is optimised for mobile, including old legacy content.
Social learning can involve learning from peers or recommendations powered by machine learning—it’s about using technology to blend formal and informal learning into a modern, community-based experience. For example, video can be used to deliver performance-improving feedback to employees, and social software providers can turn social networks into knowledge networks by transforming information into user recommendations.
Learning engagement platforms to drive innovation
According to a Bersin by Deloitte study, companies with a strong learning culture have 30%-50% higher engagement and retention. Using a learning engagement platform can help organisations to innovate around how they deliver engaging learning experiences to employees in a way that’s not only timely but helps them save time. Integrating other applications into the platform can help create a learning offering that’s even more robust and engaging. It’s about finding the right balance between a powerful platform and the need to train employees holistically.
By investing in all these areas, organisations can deliver the kind of complete modern learning experience today’s employees crave.