Drive Employee Retention Online Customer Service Skills Training | D2L
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Drive Employee Retention Online Customer Service Skills Training

Retention has always been a challenge for customer support roles. A major hurdle: employees don’t see where their careers can take them or how your organization can help get them there. Deliver learning experiences that give employees the knowledge and skills they need to get ahead and professional development pathways that retain them. As your learning partner, we're here to help you succeed.

Create a culture that attracts and retains top talent.

Learn more about creating a culture that attracts and retains top talent

Accelerate time to effectiveness—and show it.

Learn more about accelerating time to effectiveness—and showing it

Deliver phenomenal customer experiences that drive results.

Learn more about delivering phenomenal customer experiences that drive results

Create a culture that attracts and retains top talent.

  • Reduce turnover by giving employees the professional development they’re looking for. Empower learners to lead their own journeys with learning experiences tailored to individual roles, progress-based content releases, and social learning that keeps them connected with peers. They get to up their game; you get a highly skilled workforce. It’s a win-win.
  • Create a thriving learning culture. Let employees access just-in-time learning opportunities and show their accomplishments and wins with badges, certifications, and awards. You can even leverage video, discussion, and collaboration tools to let them contribute their own knowledge skills and expertise. Knowledge + experience + feedback = skills that drive results.
  • Upskill your workforce so they’re ready to meet tomorrow’s demands. Equip them with the valuable technical skills they need to stay one step ahead and deliver the best customer experiences, while also helping them develop coveted durable and soft skills. Do you hear that? It’s future you saying thank you.
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Accelerate time to effectiveness—and show it.

  • Quickly prepare new employees to meaningfully contribute to your company’s success. Provide bite-sized training, build business-specific interactive content, and enable existing employees to participate by providing feedback and sharing their unique expertise. You may even need to set some speed limits.
  • Keep your employees on track. Allow them to self-select courses, know what to do next by automating nudges, and go at their own pace thanks to our fully responsive design that lets them learn anytime, anywhere, and on any device. This may be the last time you hear “we never learned that.” How awesome would that be.
  • Showcase the success of your learning programs. Mix built-in learning analytics with your customer service data to get clear, actionable insights you can use to track performance and understand engagement. So tell us learning superstar, what are you going to do next?

Deliver phenomenal customer experiences that drive results.

  • Develop a team of customer-focused experts. Quickly deploy video assignments, roleplays, and game-based learning to build and demonstrate how their skills have improved over time with continual learning, practice, and assessment. With service and support like this, your customers will be singing your praises in no time.
  • Prepare teams to succeed. Share knowledge and best practices that are only available from your organization’s experts to improve time to first response, NPS scores, and your bottom line. Learning that drives results? Now that’s something you can take to the bank.
  • Build the skills your employees need today and into the future. Understand what competencies tomorrow’s teams will need, set up training that nurtures them, and then make it scalable. It’s learning that builds bridges between where you are now and where you need to be in 5, 10, 20 years.
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Our learning platform includes a variety of tools to support you in creating an engaging learning experience for your members.

Learn more about the Future of Work and Learning

The Secret to Building an Excellent Customer Experience in Retail

Find out how retailers are using learning to enhance customer interactions, drive sales, and address recruitment and retention.

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