Harnessing data to design smarter training
As it began building out its vision, the PDI project team’s first move was to consult D2L, (ISC)2
’s long-term learning management partner.
“The daily support that we’ve received from D2L has been invaluable, especially their data-driven approach,” comments Jamie Birks. “For example, we collaborated with the D2L team to analyze the performance of the PDI platform, especially for bulk enrollments of large numbers of learners. As a result, we’ve been able to reduce enrollment time from four hours to just one.”
Similarly, the D2L Creative Services team used insights from (ISC)2’s existing courses to help optimize the PDI home page and site structure to make it easy for new learners to navigate the hugely expanded portfolio of courses. The PDI and D2L teams also analyzed the reasons why learners sometimes failed to complete their courses and adjusted the course structure to keep users engaged.
“We now use the Intelligent Agents feature in D2L’s Brightspace platform to nudge learners along if their progress has stalled,” says Mirtha Collin. “The ability to automate those interactions is so important.”
The team has also accelerated the creation of new courses and content using Brightspace Course Builder. Jamie Birks explains: “Course Builder allows us to create an entire course in a few clicks. Just being able to create that structure and encourage users to engage with it has been a huge benefit of what we’ve been able to do with PDI.”
And when (ISC)2 wants to add new functionality, it’s easy to integrate other systems with the platform. Currently, it uses integrations with Kaltura for video content, Course Merchant for sales and marketing, and several others. As Mirtha Collin recalls: “I can’t think of an instance where we wanted to do something and haven’t been able to. We’re either able to satisfy our needs within the Brightspace platform itself, or there’s a partner integration that’s easy to adopt.”
Finally, from an operations perspective, the D2L Brightspace platform provides cloud-based scalability capable of supporting hundreds of thousands of sessions—up to 5 million instances. “Knowing that D2L is able to ramp up and accommodate different server loads gives us confidence that we aren’t going to be overwhelmed,” says Jamie Birks. “Having that cloud infrastructure in place is paramount.”