High scores for learner satisfaction
In the first 12 months since the launch, over 670 active learners at Colliers Project Leaders have used the Brightspace platform to achieve more than 4,000 unique online course completions.
“I can’t even imagine life without Brightspace right now,” says Stephanie Miesch. “There’s no way we would ever have been able to deliver 4,000 unique course completions without it.”
Brightspace makes this possible by streamlining the training management process. For example, its Advanced Analytics features enable Colliers Project Leaders to track the progress of new hires as they progress through the onboarding process and move into the cycle of practitioner training courses. By monitoring which employees have completed which courses, the company can identify and remediate skills gaps. In short, as Stephanie Miesch says, “It helps our new employees get better and function as if they have more years of experience than they have.”
At the same time, Brightspace automates much of the administrative work around training. Learners can enroll themselves in courses, and the platform’s Intelligent Agents feature automatically updates their records and sends them the relevant course information. Since the company often has more than 40 groups of 15 learners at any given time, this saves significant time. “The Intelligent Agents have made my life so much easier,” says Stephanie Miesch.
Feedback from users has also been extremely positive: on average, 85% of learners rate the training and delivery at four out of five or higher. In fact, the company’s commitment to continuing professional education is seen as a key differentiator by employees. As one learner wrote: “The program of training is a unique experience that I have not had with any of my previous employers over the past 30 years.”
Ultimately, the Brightspace platform helps Colliers Project Leaders train practitioners who are knowledgeable, skilled and able to achieve client success, in addition to delivering projects on time, on scope and on budget—the key success metrics for the company’s clients in the real estate project delivery industry.
“It’s great to see how our work is making a real difference to the people we train. Moving to Brightspace helps us ensure that our staff are equipped with skills that far exceed industry expectations, so they can deliver that knowledge through to our clients and maintain our reputation for outstanding quality of service.” – Stephanie Miesch, Lead Trainer, Colliers Project Leaders