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NRF Big Show Day Two: 2018 Retail Trends Recap

  • 2 Min Read

AI, mobile usage, and the in-store customer experience were key topics discussed during the second day of Retail's Big Show.

Day two welcomed thousands more to #NRF2018, and innovation and transformation was top of mind for many. The D2L booth was hopping with many visitors asking questions about reporting and analytics with a focus on employee engagement and knowledge retention.

Here are some of the big trends from day two:




Providing rock star customer service is a way that companies can build loyalty and keep customers coming back to stores. Highly engaged employees typically deliver fantastic customer service.


Is your business planning on using AI in 2018? Let us know on Twitter @D2L.



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