Employee engagement, onboarding, and ensuring consistent experiences were key themes on the first day of Retail's Big Show.
The D2L team had a great first day at NRF 2018. We met with hundreds of retailers interested in employee engagement, onboarding, and ensuring customer experiences and employee training are consistent across multiple retail locations and touchpoints. Modern learning in retail may be a new message, but it is definitely resonating with attendees.
Retail is the country's largest private sector provider of jobs. 1 in 4 (42 million) have a job in retail in the U.S. #nrf2018
— Brad Sowell (@BradSowell) January 14, 2018
The industry is facing a number of new challenges and trends that are forcing retailers to rethink business models, as well as their approach to staff learning and development.
Trend no. 1 from @NRFBigShow:
No longer about individual technologies – they are now being blended to provide real value eg. AI & Facial Recognition #NRF2018
— Andrew Busby (@andrewbusby) January 14, 2018
— Bryan Eisenberg (@TheGrok) January 14, 2018
Retail organizations should deliver training that elevates knowledge, skills, and behaviors, and allows employees to focus on their mandate, which is improving the customer experience.
— Cara Salpini (@CaraSalpini) January 14, 2018
"Consumers should expect to see more #AI, machine-learning, and computer decision-making in retail by 2020 to add efficiency, stream-line, and save costs." – Christopher McCrae, @WakefernFood #nrf2018
— NRF Big Show (@NRFBigShow) January 15, 2018
— D2L (@D2L) January 14, 2018
We asked attendees to vote for their 2018 New Year’s learning resolutions. “Measuring results and outcomes” is currently the most popular by NRF attendees.
— Retail Focus (@retailfocus) January 14, 2018