Trainer Consultant Job in Remote - Spain | Careers at D2L
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  • Remote - Spain
  • Full-time
  • Services & Customer Success

Trainer Consultant

  • Reference #: 3033426

As a Trainer/Consultant you will lead new client implementation projects across all verticals (Higher Education, Corporate, K12). Being the client's primary point of contact, you will work closely with Sales, Customer Success, and other Services departments to ensure that each client is prepared and enabled for their launch.

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L’s has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

JOB SUMMARY:

As a Trainer/Consultant you will lead new client implementation projects across all verticals (Higher Education, Corporate, K12).  Being the client's primary point of contact, you will work closely with Sales, Customer Success, and other Services departments to ensure that each client is prepared and enabled for their launch.  

As a Brightspace Trainer, you will deliver product training to clients and internal employees both on-site and virtually. By developing and improving training materials, resources and other documentation you will deliver meaningful sessions that impact our users’ ability to interact with the Brightspace platform. We're looking for individuals who are confident, clear communicators and have an understanding of software and a passion for education.

This is a very project-oriented role and most of the tasks completed in this role would be considered billable.  You should be able to work flexible hours as required, and travel may be required.

HOW WILL I MAKE AN IMPACT?

  • Assesses client technical readiness and plan software installation and configuration
  • Requirements analysis with clients to establish an implementation and configuration plan for the solution.
  • Propose, design, develop, and deploy standard product as well as custom technical solutions.
  • Design, configure, and deploy integration solutions between enterprise systems such as the D2L suite of products and Student Information Systems.
  • Support client acceptance testing of deployed solutions.
  • Keep up to date with new technology trends to help facilitate client learning solutions.
  • Occasionally works with Sales organization on project proposals, bids, contracts, and estimates
  • Deliver product training to D2L clients using a variety of methods (onsite face to face, virtual, recorded) to increase understanding and knowledge of our products and services 
  • Develop expertise in the entire suite of D2L products
  • Conduct needs assessment in order to develop tailored training plans for clients across all verticals (K12, Higher Education and Corporate)
  • Create new training material, courses and webinars - to include agendas, videos, job aides, leave-behinds, assessment activities, simulations, and more
  • Enhance training experience for clients with value-added best practices consultation
  • Develop new training and consultative service offerings by collaborating with subject matter experts across D2L
  • Combine your knowledge of adult learning theory with your classroom teaching experience to create impactful and engaging training experiences that focus on the use of technology to transform learning
  • Keep current with Web 2.0 technologies that are used to facilitate eLearning
  • Travel to client locations

WHAT YOU'LL BRING TO THE ROLE:

  • Excellent oral communication - including large- and small-group presentation experience, and persuasive speaking skills
  • Demonstrated use of reflective listening and feedback to encourage group involvement, to clarify and expand upon trainee contributions, to guide the direction of the discussion, and to enhance trainees’ understanding of the content and concepts being presented
  • An understanding of the typical stages in the development and mastery of new knowledge and skills, and an ability to develop training materials that promote this sequential development
  • Strategies to keep your trainees’ focused, on task, and within established timeframes, while remaining responsive to the group needs and concerns
  • Ability to incorporate feedback and participant evaluations to identify opportunities for improving the training
  • 5+ years’ experience teaching in a blended learning setting
  • 2+ years’ experience teaching and training adult learners on complex concepts
  • Familiarity with Adult Learning Theory
  • Flexibility in work schedule may be required to meet tight timelines  
  • Knowledge of eLearning and/or Learning Management Systems (familiarity with D2L products is a plus)
  • Working with technologies such as:
  • Has minimum 3 years’ experience working with Internet technologies, Web 2.0 concepts, Software as a Service (SaaS), and familiar with Enterprise principles of Scalability and Reliability
  • Confident and knowledgeable in Information Technology, including systems development lifecycle, business modelling, systems architecture and integrations
  • Working knowledge of enterprise solution implementation to business customers
  • Comfortable in communicating with a range of technical and non-technical stakeholders to derive requirements
  • Very strong organizational skills
  • Works proactively and independently
  • A Bachelor’s degree in either Technology, Computer Science, Information Systems, Engineering, Business, or a related discipline or
  • University degree in teaching and learning, communication, or similar field
  • Bilingual in Spanish and English essential

 

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