Solutions Architect Job in multiple locations | Careers at D2L
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  • Multiple Locations
  • Full-time
  • Sales

Solutions Architect

  • Reference #: 3048668
Multiple locations

Kitchener, Ontario | Remote - Canada | Toronto, Ontario

You love SaaS. Your curiosity leads you down paths that promote future technological solutions that makes life better for anyone in need. You enjoy seeking out and solving complex technology challenges that can simplify and improve how many organizations use technology. Lastly, you are the type of person who sees any problem as an opportunity to build success. With a passion for SaaS technology, a desire for life-long learning, and the eagerness to help find solutions for people around the world, then please consider an amazing job at D2L as a Solutions Architect.

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L’s has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Job Summary:

You love SaaS. Your curiosity leads you down paths that promote future technological solutions that makes life better for anyone in need. You enjoy seeking out and solving complex technology challenges that can simplify and improve how many organizations use technology. Lastly, you are the type of person who sees any problem as an opportunity to build success. With a passion for SaaS technology, a desire for life-long learning, and the eagerness to help find solutions for people around the world, then please consider an amazing job at D2L as a Solutions Architect. 

Your mission will be to help customers find solutions that connect their technical requirements to our Brightspace Learning Platform. As a Solutions Architect you are the main point of contact for our Solutions Engineers (you may refer to them as Sales Engineers or SEs). When technical challenges go beyond the scope or expectation of SE knowledge, you will assist with scoping technical requirements and presenting solutions to help win sales opportunities. 

In addition to developing and providing technical solutions, you will also be able to serve in an advisory capacity for selling and positioning our services. You understand the concepts of providing an excellent customer experience and demonstrate a strong sense of urgency to meet customer requirements relative to the position you serve. Bring your creativity and enthusiasm to D2L to help us transform the way the world learns. 

How will I make an impact?

  • Partner with Solution Engineers (or Sales Engineers) to scope complex technical requirements from sales opportunities.
  • Design, document, and present solutions for opportunities related to technical and partner integrations, security, data exchange, implementation, and more.
  • Assess and mitigate any risks that might hinder the successful delivery of integrations and implementation with Brightspace
  • Be a liaison between the Implementation Team and sales opportunities to ensure technical knowledge is documented and transferred for a successful implementation
  • Contribute materials and expertise for enablement and work with internal SME teams (Implementation, Sales, Product Management) to identify and fill information gaps that help Solution Engineers communicate basic to intermediate level technical concepts.
  • Create re-usable assets, responding to one-off requests for information, or assisting other groups in creating and maintaining assets.

What you’ll bring to the role:

  • 5+ years of experience in a Pre-Sales focused capacity, Sales Engineer or related role 
  • Has experience in a sales, consulting, or other client-facing role
  • Familiarity with enterprise software sales process, as well as expertise in service delivery
  • Proven experience in technical or marketing writing, with a passion for writing with precision
  • Excellent presentation, verbal, and written communication skills
  • Team oriented – Foster collaborative and positive relationships between sales, services, and other internal teams.
  • Leadership, initiative and execution – Identify organizational and informational gaps and define and execute plans to close gaps; take leadership in problem solving; drive programs from definition to close
  • Experience in the educational technology sector or with an LMS
  • Background interpreting and responding to RFPs, gathering client requirements, writing SOWs
  • Experience coordinating multiple roles to gather elements for estimation
  • Knowledge working in (or with) Sales or Services organizations would be an asset, specifically in a Project Management capacity
  • Familiar or experienced with Learning Management Systems like Brightspace is desirable
  • Background in teaching and learning industry would be an asset
  • Previous sales support would be an asset
  • Solid presentation skills, with the ability to convince and persuade
  • Demonstrations of sound time management, self-organize

Education Recommendations: 

  • Bachelor’s Degree or equivalen

Why we’re awesome…

Key reasons you should apply:

  • Supported to do the best work of your life
  • Mission to transform the way the world learns
  • #1 company in North America for Candidate Experience (beating out all the other companies you know). Plus, we have an amazing company that keeps winning awards for Most Admired Company Culture, Best Managed, Best Company for Young People, and so many others.

Plus, we also offer:

  • Flexible work hours
  • Two paid volunteer days
  • Health and wellness programs
  • Collaborative work environment
  • Stock options
  • Healthy snacks
  • Gym on site
  • Various committees including Environmental Advisory Committee and Social Committee
  • And lots of other great benefits



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