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  • Remote
  • Full-time
  • Customer Engagement

Implementation Consultant - LATAM

  • Reference #: 1963007

The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including: project management, requirements facilitation, business analysis, technical solution design, and solution implementation.

Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.


As an Implementation Consultant, you will lead new client implementation projects across all verticals (Higher Education, Corporate, K12). Being the client's primary point of contact, you will work closely with Sales, Product Development, and other Services departments to ensure that each client is prepared and enabled for their launch. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including: project management, requirements facilitation, business analysis, technical solution design, and solution implementation.


  • Primary technical contact in the Implementation Phase of D2L Solutions for small-sized clients
  • Assess client technical readiness and plan software installation and configuration
  • Requirements analysis with clients to establish an implementation and configuration plan for the solution.
  • Propose, design, develop, and deploy standard product as well as custom technical solutions
  • Design, configure, and deploy integration solutions between enterprise systems such as the D2L suite of products, Authentication Systems, and Student Information Systems
  • Support client acceptance testing of deployed solutions
  • Keep up to date with new technology trends to help facilitate client learning solutions
  • Maintain proficiency with D2L APIs to help clients design custom integrations


  • At least 3 years of relevant experience supporting client needs for integrating enterprise systems
  • At least 2 years of experience working with Internet technologies, Web 2.0 concepts, Software as a Service (SaaS)
  • Strong business analysis skills, including comfortably communicating with a range of technical and non-technical stakeholders to elicit requirements and articulate solutions that best leverage the capabilities of Brightspace
  • Experience inproject management and acting as a project lead
  • Ability to multitask many simultaneousprojects using strong organizational skills
  • Confident and knowledgeable in Information Technology, including systems development lifecycle, business modeling, systems integration/implementation, and solution architecture
  • Working knowledge of enterprise solution implementation to business customers
  • Highly proactive and independent
  • Excellent written and oral communication skills
  • Experience working with relevant technologies and standards, such as:
    • SSL
    • SAML
    • XML
    • SOAP and REST APIs
  • Spanish bilingual is a strong asset 


  • Bachelor or Diploma in Computer Science, Applied Science, Engineering or equivalent


  • Flexible work hours
  • Career advancement opportunities
  • Professional development subs
  • Health and wellness programs
  • Collaborative work environment
  • Volunteer Time Off Program
  • Employee Referral Bonus
  • Peer nominated employee recognition program
  • Patent incentive program (inventor's bonus)
  • 401K matching plan
  • 3 weeks' vacation to start
  • Variable Incentive Pay 
  • Employee stock option plan
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D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any D2L employee, or to other Desire2Learn e-mail addresses. D2L will not pay any fees related to unsolicited resumes.