Community Manager Job in Kitchener, Ontario | Careers at D2L
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  • Kitchener, Ontario
  • Full-time
  • Customer Engagement

Community Manager

  • Reference #: 3631292

We are seeking a Community Specialist who loves variety in their day from: moderating Community discussions and triaging social media questions and inquiries to helping us track and grow customer engagement.

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L’s has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

JOB SUMMARY:

Our next Community Specialist takes tremendous pride in their work, loves working collaboratively across multiple teams, and fosters respectful, open, professional communication. A successful Community Specialist must have strong writing, inter-personal, project management, and process implementation skills. 

HOW WILL I MAKE AN IMPACT?

  • Monitor, respond to, and triage customer questions through various types of social media
  • Implement and model moderation best practices in internal and external communications including communications leveraging online learning assets, tweets, group and discussion communications
  • Evaluate and contribute to design of customer journey map informed Community experiences
  • Assess and communicate key contributors (internally and externally) and contributions to the Community to develop our Customer Spotlight and Engagement Incentive Programs
  • Act as liaison with individual contributors across D2L (Training, CSM, LCS, etc.) to identify and create new content, focused on first use experiences and task-centered solutions
  • Help to collect, analyse and interpret data, including user experience data in service to data driven decision making for future and ongoing Community initiatives

WHAT YOU'LL BRING TO THE ROLE:

  • Experience working as part of large-scale project teams, working with multiple stakeholders to drive completion of new and existing initiatives
  • Experience with Community platforms and social media communications for a large organization
  • Prior experience with course creation in Brightspace, HTML, CSS, Salesforce, Twitter are all assets

Education Requirements:

  • College degree or equivalent

Why we’re awesome…

Key reasons you should apply:

  • Supported to do the best work of your life
  • Mission to transform the way the world learns

Plus, we also offer:

  • Flexible work hours
  • Two paid volunteer days
  • Health and wellness programs
  • Collaborative work environment
  • Various committees including Environmental Advisory Committee and Social Committee
  • And lots of other great benefits

Thanks for reading the full job profile – hope you are now ready to apply!  We are excited to meet you.

 

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D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

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