I hope everyone enjoyed the holidays are back to start the New Year with renewed energy and excitement.
In my reflections on 2011 in my ePortfolio, I started with “It was an incredible year.” We achieved record growth, adding hundreds of new clients and millions of new learners. We helped our clients migrate hundreds of thousands of their courses from other legacy systems to our next-generation learning system, and we are seeing great momentum on organizations making the choice to move to Desire2Learn products and services. This makes our community of users ever stronger.
Very importantly, we achieved over 98% client retention again this last year. This is a metric that is shared with all our staff throughout the year as it matters to us dearly. We strive to ensure we have the best possible client experience. We are here to make your experience as rewarding as possible.
Stay tuned for a number of new initiatives this year targeted at making you a happier client. We are already seeing amazing interest in our FUSION users’ conference this coming July. And we will be hosting another dozen or more regional events around the world that are building on the success of our first couple (and very successful) 2011 regional events.
We were also listening closely to your requests and issues as we released 5 significant versions of our Learning Suite last year and did touch-ups (service packs) 1-2 times a month throughout the year. We continued to make major investments in our software and our cloud-based infrastructure. This investment will increase again in 2012 as we strive for better levels of service for our clients.
Our products and company won numerous awards and certifications last year. One of which we are particularly proud is our work with, and certification from, the National Federation for the Blind. We continued to lead the industry with accessibility and are the first LMS to be recertified by the NFB.
We also saw record employee growth this year as we added over 160 staff to our family of companies, including several new senior leaders. And with the addition of a few new hires in January, we now have a team of 375 people worldwide. We remain focused on continuing that growth this year to ensure we achieve even better levels of service, reliability, and more innovation from our products.
We completed our move into our new space late in 2010, and added a floor in 2011. We share a large complex with Google and the Communitech Hub – a mobile media accelerator center of which we are a founding partner. This is a great environment to help us attract staff. We would love the opportunity to host more of our clients here this year.
It’s exciting to be focused on building a great global organization that cares passionately about building lasting relationships with our clients from around the world, and helping them reinvent the learning experience. We are hard at work getting ready for some major new announcements to make your life easier, and helping you make your user’s experiences richer, more personalized and engaging. Stay tuned for roadmap discussions and webinars on upcoming releases – you will be excited to see the advancements.
Very special thank you to all our customers, partners, and friends for an outstanding year and looking forward to working with all of you in 2012 and beyond! Together we can achieve even bigger transformations of teaching and learning.
President & CEO