Technical Writer (12 month contract)

What would I be doing in this role at D2L?

In this role, the Technical Writer will work with various internal teams including developers, subject matter experts, support representatives and other areas of the organization to create user documentations. The Technical Writer will become very familiar with our users and personas to ensure we understand their needs and deliver clear, concise documentation in a fast paced agile environment.

The candidate must be an adaptable writer who learns quickly, takes ownership of deliverables, communicates clearly and enjoys collaborating with others to achieve a common goal.

What would my main duties be?

  • Collaborate with subject matter experts, developers, support and other areas of the organization to create and update end user documentation.
  • Adhere to templates and writing guidelines to ensure consistency and quality.
  • Manage multiple project deadlines along parallel release tracks
  • Review technical specifications, internal release notes and development documentation and translate them to end user documents.
  • Provide peer reviews for other Technical Writers to ensure accuracy, clarity and conformance with style guidelines

What is D2L looking for from me?

  • 7-10 years of experience in a professional technical documentation environment.
  • Proven ability to author and edit professional-quality documentation
  • Strong communication and interpersonal skills with a strong ability to build relationships.
  • Experience in authoring and content management tools.
  • Knowledge of established style guides, defining personas, documentation best practices and writing according to guidelines.
  • Experience dealing with Developers and Project Managers, and negotiating schedules and handling competing priorities
  • Proficient with MS Office, Adobe Acrobat and DreamWeaver
  • High level of attention to detail and accuracy
  • Experience with single-source authoring an asset.
  • Experience with structured writing and minimalism an asset.
  • Experience working in an Agile environment an asset.


The Technical Writer is a self-starter who is responsible for planning, organizing, writing and editing technical documentation for D2L solutions.

Reference #:

Kitchener, Canada

Type of Position:

Professional Services

Education Requirements:

  • Diploma or Degree in Communications, English or Technical Writing

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D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.

To all recruitment agencies: D2L does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any D2L employee, or to other Desire2Learn e-mail addresses. D2L will not pay any fees related to unsolicited resumes.